Branch Manager_BRANCH BANKING_0125_7879_1013342

Kotak Mahindra Bank; Medchal–Malkajgiri; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Branch Manager to lead the branch's operations, drive growth, and ensure superior customer service. You will manage staff, implement regulatory requirements, and collaborate with regional teams to achieve targets.

The role emphasizes risk control, sales, and service quality, with a focus on CASA growth, cross-selling, and maintaining high audit scores across processes.

Qualifications

• MBA preferred or equivalent.
• 5–10 years banking experience with branch and team handling.
• Strong knowledge of banking products, processes and regulations.
• Proven leadership and sales track record.

Responsibilities

• Drive branch growth by meeting liabilities, assets, insurance and third‑party product targets.
• Develop and maintain relationships with customers to grow business opportunities.
• Ensure high customer service standards and resolve issues promptly.
• Monitor branch operations, cash handling and security processes.
• Ensure regulatory compliance and audit readiness.
• Lead, motivate and develop branch staff to improve productivity.
• Conduct daily sales reviews and guide the team toward objectives.
• Manage profitability through cost control and business development.
• Monitor portfolio quality and minimize risks in operations and credit.
• Coordinate with departments for smooth branch functioning.

Skills

Leadership & Team Management

Sales & Business Development

Customer Relationship Management

Branch Operations Management

Regulatory Compliance

Risk Management

Communication & Negotiation

Education

MBA (preferred)

Bachelor's degree in any discipline

Job description

Job Title: Branch Manager

Job Summary: The Branch Manager is responsible for leading and managing the overall operations, business growth, customer service, compliance, and profitability of the branch. The role involves achieving business targets, managing branch staff, ensuring regulatory compliance, and delivering an excellent customer experience.

Key Responsibilities:

• Drive branch business growth by achieving targets for liabilities, assets, insurance, and third-party products.
• Develop and maintain strong relationships with customers to enhance business opportunities.
• Ensure high standards of customer service and resolve customer concerns promptly.
• Monitor and control branch operations, cash management, and security processes.
• Ensure compliance with banking regulations, internal policies, and audit requirements.
• Lead, motivate, and develop branch employees to improve productivity and performance.
• Conduct daily sales reviews and guide the team in achieving business objectives.
• Manage branch profitability through effective cost control and business development initiatives.
• Monitor portfolio quality and minimize operational and credit risks.
• Coordinate with various departments for smooth branch functioning.

Required Qualifications:

• Graduate/Postgraduate in any discipline (MBA preferred).
• 5-10 years of banking experience, with relevant exposure to branch banking and team handling.
• Strong knowledge of banking products, processes, and regulatory requirements.
• Excellent leadership, communication, and relationship management skills.
• Proven track record in sales and business development.

Key Skills:

• Leadership & Team Management
• Sales & Business Development
• Customer Relationship Management
• Branch Operations Management
• Regulatory Compliance
• Risk Management
• Problem Solving & Decision Making
• Communication & Negotiation Skills

Key Performance Indicators (KPIs):

• Achievement of branch business targets.
• Growth in CASA, deposits, advances, and cross-sell revenue.
• Customer satisfaction and retention.
• Audit and compliance scores.
• Team productivity and employee engagement.
• Operational efficiency and risk control.