Sr Associate : Non Voice : 4 LPA : Grads & UG : 5 Days Work : Apply

Outpace Consulting Services; Gurugram District, New Delhi; On-site; INR 360,000 - 440,000; Full time

Job summary

Outpace Consulting Services in India is hiring for an International Chat Support role. The position focuses on real-time customer engagement via live chat, providing guidance and troubleshooting.

Ideal candidates have at least 1 year of chat experience, a graduate degree, strong written communication, and familiarity with CRM tools. The role emphasizes empathy, multitasking, and a proactive support approach, with compensation up to 4 LPA.

Qualifications

• 1 year minimum experience in chat support
• Graduate/UG education required
• Strong written communication with professional tone
• Familiarity with CRM systems and record-keeping

Responsibilities

• Real-Time Engagement: Respond to customer inquiries via live chat and messaging platforms.
• Problem Resolution: Help users with product features and provide step-by-step guidance.
• Record Management: Document interactions in CRM and update databases with issue reports.
• Issue Escalation: Escalate complex cases and ensure timely resolution.
• Proactive Support: Engage visitors using chat invitations based on behavior

Skills

Written Communication

Multitasking

Technical Proficiency

Soft Skills

Education

Education

Graduate/UG

Tools

CRM systems

Job description

Hi

We are looking to hire candidates for International Chat Support

Exp : Min 1 Year in Experience Chat

Sal : Max 4 LPA

Qualification: Graduate/UG

Key Responsibilities :

• Real-Time Engagement: Responding to customer inquiries promptly via live chat and messaging platforms to address queries or troubleshoot problems.
• Problem Resolution: Identifying customer needs and helping them use specific product features or providing step-by-step guidance to resolve technical issues.
• Record Management: Documenting customer interactions in CRM systems and updating internal databases with technical issue reports.
• Issue Escalation: Identifying and escalating complex cases to the appropriate departments while following up to ensure resolution.
• Proactive Support: Using chat invitations to reach out to website visitors based on their browsing behavior.

Essential Skills

• Written Communication: Exceptional command of grammar and tone to provide clear, professional, and empathetic responses.
• Multitasking: The ability to juggle multiple active chats without sacrificing the quality of service.
• Technical Proficiency: A typing speed typically ranging from 20 to 30 WPM.
• Soft Skills: High levels of empathy, patience, and a "positive attitude" to handle frustrated customers.
• Education: Usually requires a high school diploma or equivalent, though many Customer Support Specialist roles prefer a college degree or relevant certification.