Associate

Honeybee Tech Solutions; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Honeybee Tech Solutions in Pune invites applications for a Sr. Associate Contact Centre (Voice Process) with 2–3.5 years of experience to support US clients.

You will handle inbound/outbound calls, resolve queries, and maintain records while ensuring quality targets. A completed Bachelor's degree, excellent English skills, MS Office proficiency, and the ability to work rotational/night shifts are required; prior customer service or collections exposure is a plus.

Qualifications

• Bachelor's degree completed is mandatory.
• 2+ years in International Voice Process (US process preferred).
• Excellent English communication (written and spoken).
• Strong MS Office knowledge.
• Good customer handling and problem solving.
• Ability to work independently with responsibility.

Responsibilities

• Handle inbound and outbound calls for US clients professionally.
• Resolve queries and provide accurate information.
• Carry out voice-based customer service or collections activities.
• Update internal systems and maintain call records.
• Communicate with clients via calls and emails.
• Meet quality and productivity targets daily/weekly/monthly.
• Coordinate with internal teams for issue resolution.
• Be flexible to extended hours during high call volumes.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Independent working

Night shifts

Education

Bachelor's degree

Tools

MS Office

Job description

Greetings from Honeybee Tech Solutions!

We are hiring a Sr. Associate Contact Centre (Voice Process) with 2.53.5 years of experience for our client Knova One.

Eligibility

• Bachelor's degree (completed) Mandatory
• Minimum 2 years of experience in an International Voice Process (US process preferred)
• Excellent verbal and written communication skills in English
• Good knowledge of MS Office applications
• Strong customer handling and problem-solving skills
• Ability to work independently with a high sense of responsibility
• Willingness to work in rotational/night shifts
• Experience in Customer Service or Collections is an added advantage

Key Responsibilities

• Handle inbound and outbound calls for US clients professionally
• Resolve customer queries and provide accurate information
• Perform voice-based customer service or collections activities
• Update internal systems and maintain call records
• Communicate with clients via calls and emails
• Ensure compliance with process guidelines and US regulations (where applicable)
• Follow up on pending customer issues and ensure timely resolution
• Meet daily, weekly, and monthly quality and productivity targets
• Coordinate with internal teams for issue resolution
• Be flexible to work extended hours during high call volumes

Important Note

• Mobile phones are not permitted during production hours.
• Employees must deposit their phones in their assigned lockers after onboarding.