Sr Analyst - Employee Relations US region)

Mastermind Network; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Mastermind Network is seeking a Sr. Analyst – Employee Relations to support the US region from Kolkata. The role requires 5-9 years of ER experience and willingness to work US shifts (7:30 PM–4:30 AM).

You will manage end-to-end employee lifecycle, onboarding, HRMS updates, offboarding, and handle ER concerns via calls, emails, or portal. You will triage cases, apply resolution logic, and escalate high-risk issues while ensuring proper closure and documentation.

Qualifications

• 5-9 years of experience in Employee Relations.
• Experience handling US region HR operations.

Responsibilities

• Manage end-to-end employee lifecycle processes across US region.
• Execute HR operations including onboarding, employee documentation, HRMS updates, and offboarding processes.
• Receive ER concerns via calls, emails, or portal and acknowledge receipt promptly.
• Create cases in the case management system and triage them to the appropriate resolver group as per the Policy and Procedures Manuals.
• Assess the nature of ER issues (low-risk vs high-risk) using the provided triage matrix and apply resolution logic accordingly.
• Manage the resolution of low-risk ER concerns (e.g., attendance issues, leave policy questions) in compliance with policies.
• Engage with employees and managers for low-risk ER concerns, documenting all actions taken to resolve the issue.
• Route high-risk cases (e.g., harassment, discrimination) to the retained ER team following the defined escalation matrix.
• Ensure closure of low-risk ER cases in line with documentation, retention, and audit standards.

Job description

Position Name : Sr. Anlayst Employee Relations( US region)

Exp: 5-9 yrs

Location : Kolkatta

Open to work in US shifts ( 7:30 PM to 4:30 AM )

Responsiboility:

• Managed end-to-end employee lifecycle processes across US region
• Executed HR operations including onboarding, employee documentation, HRMS updates, and offboarding processes.
• Receive ER concerns via calls, emails, or portal and acknowledge receipt promptly.
  • Create cases in the case management system and triage them to the appropriate resolver group as per the Policy and Procedures Manuals.
  • Assess the nature of ER issues (low-risk vs high-risk) using the provided triage matrix and apply resolution logic accordingly.
  • Manage the resolution of low-risk ER concerns (e.g., attendance issues, leave policy questions) in compliance with policies.
  • Engage with employees and managers for low-risk ER concerns, documenting all actions taken to resolve the issue.
  • Route high-risk cases (e.g., harassment, discrimination) to the retained ER team following the defined escalation matrix.

Ensure closure of low-risk ER cases in line with documentation, retention, and audit standards.

3. ER Hotline Management