Sr. Analyst (Commercial Lending Outsourcing – US Banking)

Stratacent; Gurugram District; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Stratacent is seeking an experienced Senior Analyst to manage transformation within Commercial Lending Outsourcing operations for a US-based bank from India. You will lead large teams, optimize processes, and liaise with US stakeholders to deliver high-quality lending services.

The role emphasizes end-to-end oversight of origination, servicing, and post-close activities, with a focus on efficiency, scalability, and risk compliance in a fast-paced outsourcing setup.

Qualifications

• 7–12 years in Commercial Lending Operations with OSS/outsourcing experience.
• Experience supporting US banking clients from India in an offshore delivery model.
• Strong stakeholder management and leadership across large teams.
• Deep understanding of the commercial lending lifecycle and process transformation.
• Experience with metrics, KPIs, SLAs, and improving service quality.

Responsibilities

• Lead end-to-end Commercial Lending Outsourcing operations for US banking clients from India.
• Oversee loan origination, loan assessment, closing and servicing operations.
• Drive transformation initiatives: process optimization, automation, and efficiency gains.
• Manage stakeholder relationships and align delivery with business expectations.
• Define and track KPIs/SLAs and monitor performance of cross-functional teams.
• Collaborate with tech and transformation teams for digitization and workflow improvements.
• Ensure regulatory, audit, and risk compliance; build high-performing teams.

Skills

Commercial lending operations

Stakeholder management

Leadership & team management

Analytical skills

Process transformation

Decision making

Large-scale delivery

Offshore delivery / outsourcing

Tools

Loan IQ

AFS Vision Banking

Job description

Job Title: Senior Analyst (Commercial Lending Outsourcing – US Banking

Experience: 8+ Years

Location: Onsite- Gurgaon

Job Description

We are seeking an experienced Senior Analyst to manage and drive transformation within Commercial Lending Outsourcing operations supporting a US-based bank from India. This role requires a strong leader with deep expertise in commercial lending processes, combined with the ability to manage large operations teams and senior stakeholder relationships.

The ideal candidate will bring 07–12 years of experience, including significant exposure to operations delivery, stakeholder management, and transformation initiatives, with a focus on improving efficiency, scalability, and service quality across lending operations.

Key Responsibilities

• Lead end-to-end Commercial Lending Outsourcing operations supporting US banking clients
• Loan origination and ore assessment
• Loan closing and booking
• Servicing and post-close operations
• Drive operations transformation initiatives, including:
• Process optimization
• Automation and efficiency improvements
• Quality and turnaround time enhancements
• Act as the primary interface for US-based stakeholders, ensuring strong relationship management and alignment with business expectations
• Define and track KPIs, SLAs, and performance metrics across operations teams
• Identify opportunities to improve productivity, reduce costs, and enhance delivery quality
• Collaborate with technology and transformation teams to enable process digitization and workflow improvements
• Ensure compliance with regulatory, audit, and risk requirements
• Build and develop high-performing teams, including training, mentoring, and capability building

Required Skills & Experience

• 07-12 years of experience in Commercial Lending Operations
• Experience in Loan IQ and AFS vision banking platforms
• Strong experience supporting US banking clients from India (outsourcing / offshore delivery model)
• 05–08 years of experience in operations management and stakeholder management
• Deep understanding of commercial lending lifecycle
• Proven experience driving operations transformation initiatives
• Strong stakeholder management skills with ability to engage senior business leaders
• Experience managing large teams and multi-process operationsStrong analytical, problem-solving, and decision-making skills

Preferred Skills

• Experience in process automation, workflow tools, or digital transformation initiatives
• Exposure to loan origination systems (LOS)or servicing platformsKnowledge of regulatory and compliance requirements in US banking
• Experience working in consulting or large-scale transformation programs

Company Profile

Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.

URL - http://stratacent.com

Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management.

stratacent.com

Employee Benefits

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.