Specialist-VAS

Ericsson; Dadri; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Ericsson is seeking an experienced VAS Operations Engineer to ensure continuous availability and performance of Value-Added Services across a live mobile network. You will work in a multi-vendor operations team, managing messaging, charging, broadcast, and policy control systems.

You will monitor VAS nodes, administer SMSC/MMSC/MCA and PCRF platforms, handle alarms, perform RCA when needed, and coordinate with customers and vendors to ensure seamless handovers to live operations.

Qualifications

• BE / B.Tech, BCA or MCA in engineering/tech
• 7+ years in large-scale tech operations with customer exposure
• GSM/2G/3G/4G, SS7, SIGTRAN, TCP/IP, SCCP, SCTP, RADIUS, Diameter, Linux/Solaris OS

Responsibilities

• Monitor, operate and maintain VAS nodes to ensure service availability across the network
• Administer VAS platforms including SMSC, MMSC, MCA, PCRF, SMS Firewall, Prepaid Charging, Rating and Broadcast
• Handle alarm monitoring, fault analysis and escalation
• Perform preventive/corrective maintenance and RCA where required
• Coordinate with customers, vendors and Ericsson teams for issue resolution and handovers
• Adhere to ITIL processes and work a 24x7 shift rotation

Skills

GSM tech

Networking TCP/IP

Signaling protocols

VAS platforms

Linux/Solaris

ITIL

Multi-vendor exposure

English communication

Customer service exposure

Education

BE / B.Tech

BCA

MCA

Tools

Linux OS

Solaris

Provisioning Systems

Job description

Join our Team

About This Opportunity

Join our network operations team as a VAS Operations Engineer, where you will play a critical role in ensuring the continuous availability and performance of Value-Added Services across a live mobile network environment. You will work within a skilled, multi-vendor operations team, managing and supporting a wide range of VAS platforms including messaging, charging, broadcast, and policy control systems. This is a technically demanding and rewarding role for an engineer who thrives in a fast-paced, 24/7 operations environment and takes pride in keeping mission‑critical services running seamlessly for millions of subscribers.

You Will Bring

• Relevant years of hands‑on experience as a System Engineer in a mobile network environment
• Strong working knowledge of GSM (2G/3G/4G) network technologies and TCP/IP fundamentals
• Solid understanding of signaling protocols — SS7, SIGTRAN, SCCP, SCTP, RADIUS, and Diameter
• Practical experience with VAS platforms including SMSC, MMSC, MCA, PCRF, SMS Firewall, Prepaid Charging, Rating, and Broadcast systems
• Proficiency in Linux OS (including Solaris), IP networking, and provisioning systems
• Familiarity with call flows for Charging systems, SMS/MMS/MCA, SMS Firewall, and Broadcast services
• Multi‑vendor exposure across platforms such as Ericsson, Mavenir, Mobileum, Nokia, and HP
• Awareness of ITIL processes including incident management, change management, problem management, and security management
• Strong communication skills in written and spoken English; additional languages are an advantage
• A proactive, self‑motivated mindset with the ability to work under pressure, manage multiple tasks, and adapt to shifting priorities

What Will You Do

• Monitor, operate, and maintain VAS nodes to ensure maximum service availability across the network
• Administer VAS and support systems including SMSC, MMSC, MCA, PCRF, Prepaid Charging, Rating, and Broadcast platforms
• Handle alarm monitoring, first‑level fault analysis, and escalation management
• Perform preventive and corrective maintenance activities, including routine health checks and system backups
• Troubleshoot and resolve hardware, software, and configuration issues, conducting Root Cause Analysis (RCA) where required
• Manage and report on outages and emergency incidents in a timely and accurate manner
• Conduct performance analysis and investigations to proactively identify and address service degradation
• Coordinate and interface with customers, third‑party vendors, and internal Ericsson departments for issue resolution and project handovers
• Ensure smooth and quality service handover from project teams into live operations
• Adhere strictly to ITIL processes across all operational activities
• Work on a 24x7 shift rotation as per project requirements

Key Qualifications

• Education: BE / B.Tech, BCA, or MCA in a relevant engineering or technology discipline
• Experience: Minimum 7+ years of hands‑on experience in a large‑scale technical operations environment with direct customer service exposure
• Technical Skills: GSM/2G/3G/4G, SS7, SIGTRAN, TCP/IP, SCCP, SCTP, RADIUS, Diameter, Linux/Solaris OS, PCRF, SMSC, MMSC, MCA, SMS Firewall, Provisioning Systems
• Vendor Knowledge: Demonstrated experience working across multi‑vendor environments — Ericsson, Mavenir, Mobileum, Nokia, HP

"All academic credentials must be from recognized and accredited institutions and are further subject to verification".