Associate Engineer/Engineer VAS

Ericsson; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global communication technology company seeks a VAS Operations Engineer in Dadri, India. This role involves ensuring service availability and performance of Value-Added Services in a mobile network environment. Candidates should have 3-6 years of experience in technical operations and strong knowledge of GSM, signaling protocols, and Linux systems. The position requires teamwork in a multi-vendor context and adherence to ITIL processes while working in a 24x7 shift rotation.

Qualifications

• 2+ years of hands-on experience as a System Engineer in a mobile network environment.
• Minimum 3 to 6 years of experience in a large-scale technical operations environment.
• Experience with multi-vendor environments including Ericsson and Mavenir.

Responsibilities

• Monitor and maintain VAS nodes to ensure service availability.
• Administer VAS and support systems like SMSC and MMSC.
• Perform preventive and corrective maintenance activities.
• Manage and report on outages and incidents.
• Coordinate with customers and vendors for issue resolution.

Skills

GSM (2G/3G/4G) technologies

TCP/IP fundamentals

Signaling protocols (SS7, SIGTRAN, SCCP, SCTP, RADIUS, Diameter)

LINUX OS

VAS platforms (SMSC, MMSC, MCA, PCRF)

Communication skills in English

ITIL processes

Multi-vendor Exposure

Proactive mindset

Education

BE / B.Tech, BCA, or MCA

Job description

About This Opportunity

Join our network operations team as a VAS Operations Engineer, where you will play a critical role in ensuring the continuous availability and performance of Value-Added Services across a live mobile network environment. You will work within a skilled, multi-vendor operations team, managing and supporting a wide range of VAS platforms including messaging, charging, broadcast, and policy control systems. This is a technically demanding and rewarding role for an engineer who thrives in a fast-paced, 24/7 operations environment and takes pride in keeping mission‑critical services running seamlessly for millions of subscribers.

You Will Bring

• 2+ years of hands‑on experience as a System Engineer in a mobile network environment
• Strong working knowledge of GSM (2G/3G/4G) network technologies and TCP/IP fundamentals
• Solid understanding of signaling protocols — SS7, SIGTRAN, SCCP, SCTP, RADIUS, and Diameter
• Practical experience with VAS platforms including SMSC, MMSC, MCA, PCRF, SMS Firewall, Prepaid Charging, Rating, and Broadcast systems
• Proficiency in Linux OS (including Solaris), IP networking, and provisioning systems
• Familiarity with call flows for Charging systems, SMS/MMS/MCA, SMS Firewall, and Broadcast services
• Multi‑vendor exposure across platforms such as Ericsson, Mavenir, Mobileum, Nokia, and HP
• Awareness of ITIL processes including incident management, change management, problem management, and security management
• Strong communication skills in written and spoken English; additional languages are an advantage
• A proactive, self‑motivated mindset with the ability to work under pressure, manage multiple tasks, and adapt to shifting priorities

What Will You Do

• Monitor, operate, and maintain VAS nodes to ensure maximum service availability across the network
• Administer VAS and support systems including SMSC, MMSC, MCA, PCRF, Prepaid Charging, Rating, and Broadcast platforms
• Handle alarm monitoring, first‑level fault analysis, and escalation management
• Perform preventive and corrective maintenance activities, including routine health checks and system backups
• Troubleshoot and resolve hardware, software, and configuration issues, conducting Root Cause Analysis (RCA) where required
• Manage and report on outages and emergency incidents in a timely and accurate manner
• Conduct performance analysis and investigations to proactively identify and address service degradation
• Coordinate and interface with customers, third‑party vendors, and internal Ericsson departments for issue resolution and project handovers
• Ensure smooth and quality service handover from project teams into live operations
• Adhere strictly to ITIL processes across all operational activities
• Work on a 24x7 shift rotation as per project requirements

Key Qualifications

• Education: BE / B.Tech, BCA, or MCA in a relevant engineering or technology discipline
• Experience: Minimum 3 to 6 years of hands‑on experience in a large‑scale technical operations environment with direct customer service exposure
• Technical Skills: GSM/2G/3G/4G, SS7, SIGTRAN, TCP/IP, SCCP, SCTP, RADIUS, Diameter, Linux/Solaris OS, PCRF, SMSC, MMSC, MCA, SMS Firewall, Provisioning Systems
• Vendor Knowledge: Demonstrated experience working across multi‑vendor environments — Ericsson, Mavenir, Mobileum, Nokia, HP