Automated Operations Engineer PS core

Ericsson; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Ericsson AB in Noida, India is seeking an Automated Operations Engineer PS Core to join a 24x7 operations team tasked with monitoring, fault detection, incident management, and service assurance of telecom network infrastructure.

You will work with NMS/EMS tools to identify alarms, perform L1/L2 troubleshooting, raise and manage trouble tickets, and coordinate with field teams and vendors to maintain high SLA performance.

Qualifications

• Bachelors’ degree in Engineering / IT / Computer Science.
• Knowledge of telecom networks (2G/3G/4G/5G preferred).
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core.
• Experience with monitoring and ticketing tools listed above.

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools.
• Proactively identify, analyze, and resolve network alarms and incidents.
• Perform L1/L2 troubleshooting for network, transmission, and service issues.
• Raise, update, and manage trouble tickets with internal teams and vendors.
• Escalate incidents as per defined escalation matrix.
• Coordinate with field teams, OEMs, and service providers.
• Track SLA/KPI compliance and ensure timely resolution.
• Perform routine health checks and preventive maintenance.
• Prepare incident reports, RCA inputs, and shift handover notes.
• Support change activities and maintenance windows.

Skills

Telecom networks knowledge

L1/L2 troubleshooting

Incident management

Education

Bachelors in Engineering/CS/IT

Tools

SolarWinds

Zabbix

Netcool

Nagios

ServiceNow

Remedy

JIRA

Linux/Unix

Job description

Join our Team

About this opportunity : The Automated Operations Engineer PS Core is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

What you will do:

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

The skills you bring:

• Bachelor’s degree in Engineering / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core
• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
• Ticketing tools (ServiceNow, Remedy, JIRA)
• Basic Linux/Unix knowledge

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida