Specialist Software Engineer - Production Support

Societe Generale Global Solution Centre; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Societe Generale Global Solution Centre in Bengaluru is seeking an experienced technical support professional. The role involves providing 1st and 2nd level support for applications, working closely with business teams, and engaging in incident reporting and problem analysis.

Candidates should have a BE/B.Tech/MCA in Computer Science or related fields along with 4-6 years of application support experience. Key skills include technical knowledge of Unix, Oracle Database, and ITIL processes. The position offers opportunities for professional growth and collaboration in a diverse environment.

Join us to make an impact and contribute to global projects!

Qualifications

• 4 to 6 years of experience in application support.
• Good knowledge of Agile development methodologies.
• Experience in the investment banking sector is a plus.

Responsibilities

• Provide 1st and 2nd level technical & functional support.
• Interact with the business to gather their needs.
• Monitor daily production and follow up on processes.
• Engage with developers and infrastructure teams regularly.

Skills

Technical knowledge of Unix

Database skills (Oracle, MySQL, SQL Server)

Analytical and problem-solving skills

Knowledge of ITIL processes

Good communication skills

Education

BE/B.Tech/MCA in Computer Science, Electronics or Electrical Engineering

Tools

Jenkins

Python

Shell scripting

Job description

Reference 260006WC

Responsibilities

As an Individual Contributor, the role requires decent technical knowledge (UNIX, Database) and business/functional skills. It involves direct interaction with operations/middle office, supporting applications globally and managing projects, including coordination, planning, and stakeholder relationships.

• 1st and 2nd level technical & functional support.
• Work closely with the business, gathering their needs.
• Daily production monitoring.
• Process follow‑up.
• Regular interactions with developers and infrastructure teams.
• Handle incident reporting, problem analysis, request management.
• Handle release/change management.

Qualifications

• Qualification: BE/B.Tech/MCA in Computer Science, Electronics or Electrical Engineering with an excellent academic track record.
• 4 to 6 years of experience in application support.
• Good knowledge of ITIL processes.
• Good analytical and problem‑solving skills.
• Good technical knowledge of Unix and Oracle Database.

Good to have

• Experience in the investment banking sector.
• Knowledge of Agile development methodologies and exposure to CI/CD tools like Jenkins.
• Good communication skills.
• Database skills (MySQL & SQL Server).
• Exposure to Python, shell scripting.

Equal Opportunity Employer

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.