GCP Production Support/Senior Software Engineer

HSBC; Pune District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

A leading financial institution in Maharashtra is seeking a Senior Software Engineer to provide production support for GCP based applications. The role requires in-depth knowledge of GCP technologies, strong problem-solving skills, and experience in production support processes. The ideal candidate will work in a full-time capacity with responsibilities including incident management and ensuring service resilience in a dynamic environment.

Qualifications

• In-depth knowledge on GCP BigQuery, Shell scripting, and SQL scripts.
• Experience in supporting batch processes for high volume data-intensive applications.
• Strong understanding of Production Support processes, incident and problem management.
• Good knowledge of Agile delivery processes and DevOps practices.
• Must have good communication skills and a problem-solving attitude.

Responsibilities

• Provide 24x7 production support for GCP based applications.
• Manage incident and problem management to ensure service availability.
• Oversee IT Controls and provide support for internal/external audits.
• Analyze and resolve production problems independently.

Skills

GCP BigQuery

Shell scripting

SQL scripts

DevOps tools (e.g. Jenkins, Ansible)

Linux & Windows platforms

Agile methodologies

Production Support processes

Problem solving skills

Tools

AppDynamics

Grafana

Splunk

GitHub

JIRA

Confluence

Job description

GCP Production Support/Senior Software Engineer

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

In This Role, You Will Be Responsible For

• Provide 24x7 production support for GCP based application, using technologies like BigQuery, GCS, workflows.
• Experience in working with Operations, Development and Test Engineers to ensure operational issues (performance, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change.
• Responsible for incident and problem management to ensure service availability and resilience.
• Responsible to oversee IT Controls (e.g. SDLC, DEPL, CHNG etc) and various metrics to track service resilience.
• Responsible to provide evidence and support internal/external audit reviews from time to time.
• Responsible for delivering ITSO book of work.
• Flexible to work in shifts and provide on‑call support.

To be successful in this role, you should meet the following requirements

• In‑depth knowledge on GCP BigQuery, Shell scripting, SQL scripts, any batch scheduling Tool such as Control M.
• Experience in supporting batch process and high volume data intensive applications. Having experience in supporting Regulatory Reporting application is added advantage.
• Good understanding of Risk and Compliance requirement. Knowledge of Production Support processes and procedures (Change, Incident, Problem & Service management).
• Knowledge of patching and vulnerability management practices.
• Strong understanding of Linux & Windows platforms with hands‑on experience in solving App/Infra issues.
• Basic understanding of DevOps operating model and tools such as Jenkins/Ansible/Github.
• Understanding of production monitoring tool such as AppDynamics/Grafana/Splunk.
• Work independently to analyse and resolve production problems and work with global team across time zones to resolve them.
• Knowledge of Agile delivery processes and Devops practices.
• Knowledge of CICD pipeline & Devops tooling is an added advantage.
• Previous experience within Investment Banking and GCP cloud‑based systems would be an advantage.
• Experience on DevOps and Agile Methodologies. Must be familiar with using DevOps tools – GitHub, JIRA, Confluence, Jenkins, Ansible.
• Must have good communication skills (both speaking and writing) and working experience on interacting with distributed teams.
• Must have problem solving skills, can‑do attitude.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

You’ll achieve more when you join HSBC. https://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India