Specialist - Learning & Organization Development (MNC IT Services)

Riverforest-Connections-Private-Limited; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Riverforest-Connections-Private-Limited is seeking an experienced Learning & Development professional to design and execute interventions that align with organizational objectives. You will collaborate with stakeholders to foster employee growth, lead the development of training content, and drive continuous improvement in learning initiatives.

The role emphasizes delivering diverse programs, monitoring impact through key metrics, and supporting digital learning platforms to enhance workforce

Qualifications

• Designs and delivers learning programs to improve individual and organizational performance.
• Develops and implements LOD interventions aligned to business objectives.
• Measures training effectiveness using relevant indexes and feedback systems.

Responsibilities

• Designs and develops frameworks, programs and content.
• Ensures timely rollout of trainings, sessions and batches as per calendar.
• Facilitates workshops and webinars with stakeholders.
• Manages platforms, tools and apps used for learning processes.
• Defines and socializes policies and processes for learning programs.
• Tracks training satisfaction, effectiveness, and penetration indexes.

Skills

L&D

Organizational Development

Learning & Development

Capability Building

Leadership Development

Job description

Job ID : RFC- 2557

Posted Date : 21/08/2026

Work Experience (Years) : 6-10

Overview :

Job Biography

• Creates promotes and fosters individual and organizational effectiveness with an array of progressive and diverse programs
• Implements and monitors these programs to enhance employee development partnerships and organizational enrichment
• Possesses the knowledge of LOD theories techniques and interventions and uses this knowledge to execute and support LOD interventions and evaluate their effectiveness

Job Purpose

• Have a strong understanding of the organizations objectives Develop and execute LOD interventions aligned to these objectives
• Develop opportunities for employees to learn and grow professionally and perform to their maximum potential
• Act as liaison and advisor to the organizations stakeholders and facilitate initiatives across the organization

Principal Accountabilities

• Designs and develops frameworks programs content and provides support in ensuring its successful implementation
• Ensures timely roll out of various interventions learning journeys, sessions, batches as per the defined calendar
• Facilitates workshops, meetings, webinars with relevant stakeholders
• Manages and ensures smooth working of the platforms, tools, apps
• Defines updates and socializes Policies and Processes
• Tracks and improves Employee Training Satisfaction Index, Training Effectiveness Index, Employee Satisfaction Index, Training Penetration Index
• Demonstrates a good understanding of the key trends in technology and digitalization
• Identifies inefficiencies recommends solutions to improve system configuration, automate manual processes and reports
• Gather and analyse facts and data to provide business solutions
• Identifies and incorporates best practices needed for continuous improvement and manages expectations
• Supports audits and provides inputs for continuous improvement basis the audit observations
• Ensures adherence of Policies and Processes while responding to transactions

Secondary Accountabilities

• Resolves queries, tickets within the SLA Budgets
• Manages and provides timely input to the Leadership
• Ensures timely onboarding and process adherence KPIs
• Work towards learning development content creation and enhancement
• Recognizes the need to upskill, continuously improve self and actively seeks feedback
• Improve Employee Training Satisfaction Index Training, Effectiveness Index, Employee Satisfaction Index, Training Penetration Index
• Work towards automation, digitization and reduction of manual work
• Closure of tasks for programs that have been agreed upon
• Feedback for Internal & External Facilitators
• Coverage of learning hours per employee
• Closure of Tickets as per SLA

Skills

L&D,OD,Organizational Development,Learning & Development,Capability Building,Leadership Development,Soft Skills training,Behavioral Training,Leadership Training