Specialist - HRO - Payroll & Benefits

Genpact; Kolkata District, Durgapur, Howrah; On-site; INR 450,000 - 650,000; Full time

Job summary

Genpact in Kolkata is seeking an experienced HR Operations professional to manage data, policies and employee lifecycle transactions in a fast-paced environment.

The role involves maintaining HRIS data across Workday, Taleo, and SuccessFactors, generating reports, and coordinating with payroll, benefits and IT teams to drive compliance and process improvements.

Qualifications

• Bachelor's degree in Human Resources or related field.
• Progressive experience in HR Operations or Shared Services.
• Experience in a global or multi-country HR environment preferred.
• Hands-on experience with HRIS/ATS systems (Workday Taleo SuccessFactors Oracle).
• Excellent Excel and reporting skills; experience with dashboards and data validation.
• Exposure to supporting US Region.
• Strong attention to detail and confidentiality.
• Effective communication and coordination with stakeholders at all levels.

Responsibilities

• Manage HR data and policy documentation in HR systems.
• Process employee lifecycle transactions including onboarding, transitions, promotions, and separations.
• Prepare HR reports, dashboards and compliance data.
• Coordinate with payroll, benefits, IT and auditors; support system enhancements and continuous improvements.

Skills

HR Operations

Shared Services

Data Management

MS Excel

Analytical Skills

Stakeholder Communication

US Region exposure

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

Taleo

SuccessFactors

Oracle

ServiceNow

Job description

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Location: Kolkata

Work Mode: Work From Office

Responsibilities

1. HR Data & Policy Management

• Manage version control of HR documents and maintain the HR policy repository.
• Update policy and procedure manuals in a timely manner; communicate policy changes and manage employee FAQs.
• Recommend and implement continuous improvements to drive efficiency and accuracy in HR data management.
• Verify and process personal data changes; review and approve employee documentation.
• Modify organization and position structures including location department supervisor shift and employment status updates.
• Execute approved title and incentive plan changes; generate supporting documentation such as letters and status change forms.
• Validate and upload mass data in HR systems (staging and production environments) and resolve data errors as required.

2. Employee Lifecycle Transactions

• Process employee lifecycle transactions including onboarding data changes transfers promotions and separations.
• Track receipt of resignation letters and termination forms; generate and process termination documents in accordance with approved templates.
• Coordinate and calculate final settlements offboarding payments and related system updates.
• Notify relevant stakeholders (e.g. payroll benefits providers IT third parties) of employee status changes.
• Develop and process layoff severance and death-in-service documentation per company policy and compliance requirements.
• Schedule exit interviews and analyze separation data to identify trends and improvement opportunities.

3. HR Systems & Reporting

• Maintain organized accurate and up-to-date HR data within HR systems (e.g. Workday SAP etc.).
• Support internal and external audit requests by providing required data documentation and process evidence.
• Conduct periodic data quality checks and self-audits; track and close discrepancies.
• Generate recurring and ad-hoc HR reports dashboards and performance/service-level reports as per governance and compliance standards.
• Support regulatory statutory and customer-specific reporting requirements.

4. Process & Compliance

• Ensure HR operations adhere to company policy data privacy standards and local statutory requirements.
• Collaborate with internal and external stakeholders (Payroll Benefits IT Audit teams) to resolve issues and streamline processes.
• Participate in HR system enhancement projects testing and documentation updates.
• Support continuous improvement initiatives to enhance automation efficiency and employee experience.

Qualifications we seek in you! Minimum Qualification

• Bachelors degree in Human Resources Business Administration or related field.
• Progressive experience in HR Operations or Shared Services.
• Experience working in a global or multi-country HR environment preferred.
• Exposure to Transition of a new HRO process
• Hands-on experience with HRIS / ATS systems (e.g. Workday ServiceNow Taleo SuccessFactors Oracle).
• Excellent Excel and reporting skills; experience with dashboards and data validation.
• Should have exposure in supporting US Region.
• Strong attention to detail accuracy and confidentiality.
• Effective communication and coordination skills with stakeholders at all levels.
• Analytical mindset with the ability to interpret data and trends.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI automation and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience mentorship and continuous learning opportunities
• Work with the best – Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.