Specialist - Field Services ( FIS )

Microland Limited; Maharashtra; On-site; INR 350,000 - 540,000; Full time

Job summary

Microland Limited in Maharashtra, India is looking for a Field Services/Desk Engineer to provide hands-on technical support for end-user devices and IT infrastructure. You will install and configure desktops, troubleshoot PCs and networks, and assist users with hardware and software incidents.

The role requires coordinating with IT teams, maintaining documentation, and following organizational policies to ensure high uptime and smooth operations in a fast-paced environment.

Qualifications

• Bachelor's degree or diploma in computer science or information technology or equivalent.
• Basic Linux knowledge is an added advantage

Responsibilities

• To support daily technical support activities for computers and all other end point devices
• Update the support ticket with the progress
• To set up and test desktop computer peripherals
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments

Skills

Technology

Desktop Applications

Windows OS

Aptitude

Communication

MAC OS

Basic Network

Basic Datacenter

Security

Education

Bachelor's degree / Diploma in CS or IT

Tools

MCP

CompTIA A+

Job description

Education Qualification

Bachelor's degree/diploma in computer science or information technology or equivalent

Skills

• Primary -> Technology | Desktop Applications | 2 - Knowledgeable
• Primary -> Technology | Windows OS | 2 - Knowledgeable
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude | Information Processing | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 1 - Aware
• Secondary -> Technology | MAC OS | 1 - Aware

Certification

Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

Field Services support Engineers' primary responsibility is to provide support to an organization's IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

• To support daily technical support activities for computers and all other end point devices
• Update the support ticket with the progress
• To set up and test desktop computer peripherals
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments

Technical Skills

Hardware and Networking:

• Hardware Knowledge on multiple vendor end point products to troubleshoot and isolating hardware issues
• Ability to provide physical support for mounting of DC HW, basic connectivity establishment
• Ability to Install remote tools like Putty to establish connectivity between two devices
• Ability to replace allowed HW components (such as HDD, memory)
• Ability to work with various assessment tools to identify the different hardware models available
• Ability to test the compatibility of Image with the various hardware models available, where needed

Windows Operating System:

Exchange and Mobility Clients:

Printer management:

Backup and Recovery:

Audio, Video support:

End Point Security:

Vendor co-ordination:

Asset management:

Incident management:

Patch management:

MAC OS Support:

Basic Linux knowledge is an added advantage

VIP User Support: