Senior Specialist - Field Services ( FIS )

Microland Limited; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Microland Limited in India is seeking a Senior Specialist - Field Services (FIS) to deliver on-site IT support, install and maintain desktops, and ensure systems run with high uptime across the organization.

The role covers hardware and software troubleshooting, remote desktop support, incident management, and coordination with service teams, while documenting processes and adhering to security policies.

Qualifications

• Bachelor's degree or diploma in CS/IT or equivalent.
• Experience in field services or desktop engineering preferred.
• Strong IT hardware and software knowledge.

Responsibilities

• Provide Field Services support to IT systems to ensure high uptime.
• As a desktop engineer, assemble/install client desktops and assist end-users.
• Support daily technical activities for computers and endpoint devices.
• Update support tickets with progress and maintain documentation.
• Perform system changes per organizational policies and test peripherals.
• Conduct remote desktop troubleshooting and document tickets with colleagues.

Skills

Behavioral

Aptitude

Communication

Aware

Desktop Applications

Education

Bachelor's degree / diploma in Computer Science or Information Technology or equivalent

Tools

Windows OS

MAC OS

Basic Network

Basic Datacenter

Security

Job description

Senior Specialist - Field Services ( FIS )

education qualification :

Bachelor?s degree/diploma in computer science or information technology or equivalent

Primary @Skills :

• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Primary -> Technology | Desktop Applications | 2 - Knowledgeable
• Primary -> Technology | Windows OS | 3 - Experienced

Secondary @Skills :

• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Technology | MAC OS | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 2 - Knowledgeable

Certification :

• Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

• Field Services support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries
• To support daily technical support activities for computers and all other end point devices
• Update the support ticket with the progress
• To set up and test desktop computer peripherals
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments

Technical Skills

Hardware and Networking:

• Hardware Knowledge on multiple vendor end point products to troubleshoot and isolating hardware issues
• Ability to provide physical support for mounting of DC HW, basic connectivity establishment
• Ability to Install remote tools like Putty to establish connectivity between two devices
• Ability to replace allowed HW components (such as HDD, memory)
• Ability to work with various assessment tools to identify the different hardware models available
• Ability to test the compatibility of Image with the various hardware models available, where needed

Windows Operating System:

Exchange and Mobility Clients:

Printer management:

Backup and Recovery:

Audio, Video support:

End Point Security:

Vendor co-ordination:

Asset management:

Incident management:

Patch management:

MAC OS Support:

Basic Linux knowledge is an added advantage

VIP User Support:

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