Specialist - Field Services ( FIS )

Microland Limited; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Microland Limited in India is seeking a Desktop Support Engineer to help maintain IT systems and end-user devices, ensuring high uptime and smooth operation. You will assemble and install client desktops, assist users, and coordinate with IT teams for maintenance and troubleshooting.

Experience with Windows and MAC OS, basic networking, and security concepts is preferred; MCP or CompTIA A+ certifications are encouraged.

Qualifications

• Bachelor's degree or diploma in CS/IT or equivalent.
• Proficient with Windows OS and desktop applications.
• Good aptitude and communication skills.
• Experience with basic networking and MAC OS.
• Familiar with Putty and remote desktop tools.

Responsibilities

• Provide daily IT support for computers and end-user devices.
• Update support tickets and track progress.
• Set up and test desktop computer peripherals.
• Perform system changes per organizational policies.
• Conduct remote troubleshooting and document tickets.
• Maintain technical documentation with other teams.

Skills

Desktop Applications

Windows OS

Aptitude

Communication

Information Processing

Basic Networking

Datacenter Basics

Security Basics

MAC OS

Education

Bachelor’s degree/diploma in computer science or information technology or equivalent

Tools

Putty

Job description

Education Qualification

Bachelor’s degree/diploma in computer science or information technology or equivalent

Skills

• Primary -> Technology | Desktop Applications | 2 - Knowledgeable
• Primary -> Technology | Windows OS | 2 - Knowledgeable
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude | Information Processing | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 1 - Aware
• Secondary -> Technology | MAC OS | 1 - Aware

Certification

Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

Field Services support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

• To support daily technical support activities for computers and all other end point devices
• Update the support ticket with the progress
• To set up and test desktop computer peripherals
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments

Technical Skills

• Hardware and Networking:
• Hardware Knowledge on multiple vendor end point products to troubleshoot and isolating hardware issues
• Ability to provide physical support for mounting of DC HW, basic connectivity establishment
• Ability to Install remote tools like Putty to establish connectivity between two devices
• Ability to replace allowed HW components (such as HDD, memory)
• Ability to work with various assessment tools to identify the different hardware models available
• Ability to test the compatibility of Image with the various hardware models available, where needed
• Windows Operating System:
• Exchange and Mobility Clients:
• Printer management:
• Backup and Recovery:
• Audio, Video support:
• End Point Security:
• Vendor co-ordination:
• Asset management:
• Incident management:
• Patch management:
• MAC OS Support:
• Basic Linux knowledge is an added advantage
• VIP User Support: