Senior Engineer - Field Services ( FIS )

Microland Limited; Chennai; On-site; INR 300,000 - 460,000; Full time

Job summary

Microland Limited in Chennai seeks a Field Services/Desktop Support Engineer to ensure reliable IT systems, high uptime, and seamless end-user support.

The role involves installing desktops, configuring Windows and MAC OS, troubleshooting, and coordinating with IT teams to resolve hardware and software issues. A diploma/degree in CS/IT and hands-on experience are preferred.

Qualifications

• Bachelor’s degree or diploma in computer science or IT.
• Willingness to handle desktop support tasks.
• Experience with Windows OS and desktop applications.
• Knowledge of network basics and security concepts.
• Familiarity with MAC OS.

Responsibilities

• Provide IT systems support to maintain high uptime for computers and networks.
• Assemble and install client desktops and assist end-users with hardware security.
• Support IT teams with maintenance and handling system hardware, software, and network queries.
• Prepare and update technical documentation and support tickets.

Skills

Technology

Windows OS

Aptitude

Communication

Basic Network

Basic Datacenter

Security

MAC OS

Education

Bachelor’s degree/diploma in computer science or information technology or equivalent

Job description

Education Qualification

Bachelor’s degree/diploma in computer science or information technology or equivalent

Skills

• Primary -> Technology | Desktop Applications | 2 - Knowledgeable
• Primary -> Technology | Windows OS | 3 - Experienced
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude | Information Processing | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 2 - Knowledgeable
• Secondary -> Technology | MAC OS | 1 - Aware

Certification

Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

Field Services Support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

To support daily technical support activities for computers and all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. To perform the system changes adhered to organizational policies. Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments

Technical Skills

Windows Operating System

Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11. Understanding of desktop applications and how do they work, installation and uninstallation. Understanding of domain setup and ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently

Additional Support Activities

• Exchange and Mobility Clients
• Printer management
• Backup and Recovery
• Audio, Video support
• End Point Security/Patch Management
• Hardware and Networking