Specialist - F&A - AP 4A

Genpact; Dadri; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Genpact is seeking an F&A AP Specialist to manage accounts payable intake, triage requests, and route to appropriate teams. The role emphasizes governance, dashboards, and continuous improvement.

The ideal candidate has strong AP experience, proficiency in Oracle, and a track record of process optimization. This on-site India role offers growth through exposure to global clients and AI-enabled finance solutions.

Qualifications

• Bachelors or Masters in relevant finance field with strong accounting foundations.
• Experience in AP, invoice processing, and reconciliations is required.
• Proficiency in English and ability to work with cross‑functional teams.

Responsibilities

• Oversee intake governance for AP-related requests and ensure proper routing.
• Monitor aging tickets and support process improvements for faster closures.
• Promote self-service resources and maintain dashboards for metrics.
• Collaborate with Accounts Payable and other teams to resolve issues promptly.

Skills

AP Process

Invoice Payments

LSS

Query Resolution

Reconciliations

English Proficiency

Education

Bachelors in Accounting

Bachelors in Commerce

Bachelors in Economics

Bachelors in Finance

Masters in Finance

Tools

Oracle

Job description

Specialist - F&A - APReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionC4E Intake Specialist:Serves as the primary point of contact for procurement-related requests, ensuring efficient intake, triage, and routing of stakeholder needs.The position focuses on improving the overall intake experience, promoting self-service adoption, maintaining operational visibility, and identifying opportunities to reduce recurring requests through process improvements and automation.This role does not perform ticket resolution activities. Instead, it provides oversight, governance, reporting, and continuous improvement support to ensure C4E resources are focused on high-value work.Success in this role depends on the ability to operate independently and navigate ambiguity. The responsibilities extend beyond executing defined tasks and require proactive problem-solving and continuous improvement capabilities.Key Responsibilities:Intake Governance & Ticket ManagementServe as the first level review for all incoming C4E tickets.Validate that submitted tickets contain sufficient information, supporting documentation, and appropriate attachments.Assign and route tickets to the appropriate team or resource.Redirect inquiries to appropriate support channels when requests fall outside C4E scope, including Accounts Payable and other operational support teams.Promote self-service solutions by directing users to existing job aids, training materials, knowledge articles, and support resources.Partner with the C4E team to align intake standards, triage processes, and service expectations.Workload Monitoring & Operational OversightMonitor intake queues and backlog performance to ensure efficient workflow management.Partner with reporting and analytics teams to design and maintain dashboards that provide visibility into request volume, aging, cycle times, and workload distribution.Monitor tickets associated with employees who are no longer with the company and coordinate appropriate closure or reassignment actions.Track task-related requests to ensure completion within established service expectations.Monitor project-related tickets to ensure progress updates are provided at least monthly and that records remain current and accurate.Identify and escalate aging tickets, bottlenecks, or process risks.Process Improvement & Continuous ImprovementAnalyze intake trends, ticket volumes, and request patterns to identify recurring issues and improvement opportunities.Evaluate common request types and frequent requestors to uncover opportunities for process simplification, automation, and self-service enhancements.Partner with the Systems team to improve intake forms, workflows, and submission requirements.Support continuous improvement initiatives that reduce ticket volume and improve user experience.Assist in developing enhanced self-service resources, training materials, onboarding guidance, and access request documentation.Recommend operational improvements based on data analysis and stakeholder feedback.Stakeholder SupportSupport adoption of intake processes, tools, and governance standards.Educate stakeholders on available self-service resources and intake requirements.Collaborate with cross-functional teams to improve end-user experience and service delivery.Key CompetenciesProcess governanceContinuous improvement mindsetData analysis and reportingOperational excellenceStakeholder managementCustomer service orientationAttention to detailCross-functional collaborationQualificationsBachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - FinanceCertificationsAccounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de AprendizajeRequired SkillsAccounts Payable Process, Help Desk Support, Invoice Payments, Lean Six Sigma (LSS), Monthly Close Process, Oracle, Process Standardization, Query Resolution, ReconciliationsLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -F&A - APRemote Type -OfficeWork Shift -Night Job (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.