Specialist - Customer Service (Technical Spare Parts)

Liebherr Tower Cranes; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Liebherr CMCtec India Private Limited in Pune, India, is seeking an experienced professional for spare parts management. The role focuses on maintaining master data, article codes, price lists, and backorder information within ERP systems, while preparing analyses and KPIs to support decision making.

Responsibilities include processing orders, inventory checks, invoicing, cleaning inactive items, prioritizing backorders, ensuring pricing accuracy, and conducting stock planning, basket analyses,

Qualifications

• 6 to 8 years of relevant experience in spare parts management.
• BE/Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management, Information Systems, or ERP training.
• Experience with ERP and BI systems and data analytics.

Responsibilities

• Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder information in ERP systems.
• Prepare analyses, KPIs, and reports to support operational and management decisions.
• Process and manage customer orders, inventory checks, and invoicing.
• Clean inactive or incorrect items to optimize inventory and reduce costs.
• Create and maintain an overview of open backorders with prioritization and handle tickets (pricing, lead time, standard requests).
• Ensure pricing stability and correct mapping for spare parts and serial items.
• Perform pricing benchmarks against industry standards to identify optimization opportunities.
• Maintain spare parts catalogues and related documentation after change management (ECR).
• Coordinate initial stocking and conduct basket analyses and demand forecasts.

Skills

ERP systems

Power BI

Data validation

Master data

Pricing logic

Communication

Education

BE/Bachelor’s degree

Tools

Infor LN

ADD*ONE

Power BI

Job description

• Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder information in ERP systems.
• Prepare analyses, KPIs, and reports to support operational and management decisions.
• Process and manage customer orders, inventory checks, and invoicing.
• Clean inactive or incorrect items to optimize inventory and reduce costs.
• Create and maintain an overview of open backorders with prioritization and Handle incoming tickets (pricing, lead time, standard requests).
• Ensure pricing stability and correct mapping for spare parts and serial items.
• Perform pricing benchmarks against industry standards to identify optimization opportunities.
• Maintain spare parts catalogues and related documentation (including image editing) after change management (ECR).
• Coordinate initial stocking and conduct basket analyses and demand forecasts.

Creating Passion: Your Responsibilities

• Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder information in ERP systems.
• Prepare analyses, KPIs, and reports to support operational and management decisions.
• Process and manage customer orders, inventory checks, and invoicing.
• Clean inactive or incorrect items to optimize inventory and reduce costs.
• Create and maintain an overview of open backorders with prioritization and Handle incoming tickets (pricing, lead time, standard requests).
• Ensure pricing stability and correct mapping for spare parts and serial items.
• Perform pricing benchmarks against industry standards to identify optimization opportunities.
• Maintain spare parts catalogues and related documentation (including image editing) after change management (ECR).
• Coordinate initial stocking and conduct basket analyses and demand forecasts.

Roles & Responsibilities:

• Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder information in ERP systems.
• Prepare analyses, KPIs, and reports to support operational and management decisions.
• Process and manage customer orders, inventory checks, and invoicing.
• Clean inactive or incorrect items to optimize inventory and reduce costs.
• Create and maintain an overview of open backorders with prioritization and Handle incoming tickets (pricing, lead time, standard requests).
• Ensure pricing stability and correct mapping for spare parts and serial items.
• Perform pricing benchmarks against industry standards to identify optimization opportunities.
• Maintain spare parts catalogues and related documentation (including image editing) after change management (ECR).
• Coordinate initial stocking and conduct basket analyses and demand forecasts.

Contributing Your Strengths: Your Qualifications

Qualification and Education Requirements:

BE/Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management, Information Systems, or Additional training in ERP systems.

Experience

6 to 8 years of relevant experience in spare parts management

Preferred Skills / Special Skills:

• ERP and BI systems (Infor LN, ADD*ONE, Power BI or similar).
• Data validation, reporting, Master data, pricing logic and knowledge of e-learning tools (PowerPoint, Articulate Storyline)
• Accuracy and reliability.Analytical and solution-oriented thinking.Clear and structured communication.
• Additional training in ERP systems, data analytics, or digital learning tools is an advantage.

One Passion. Many Opportunities.

The Company

Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.

Location

Sai Radhe, 6th Floor, Behind Hotel Sheraton Grand, Raja Bahadur Mill Road, Pune, 411001

Pune

India (IN)

Contact

Shweta Chakrawarti
[e-mail]