Team Leader - Order Management & Sales Coordination

Liebherr Tower Cranes; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Liebherr CMCtec India Private Limited in Pune, India, is seeking an experienced Sales Coordination and Order Management Leader to drive planning, forecasting and cross-functional collaboration for tower cranes and drives.

The role requires a mechanical engineering background with MBA preferred, 10+ years in customer service admin / after-sales operations, and strong ERP experience (BaaN IV, SAP) plus Excel.

Qualifications

• Bachelors in mechanical engineering; MBA operations is a plus.
• Over 10 years in Customer Service Admin / After Sales Operations / Planning / Order Management (industrial preferred).
• Proficiency in ERP (BaaN IV, SAP) and MS Excel.

Responsibilities

• Prepare sales plan and yearly forecast; update ERP/MRP after approval.
• Forecast demand using historical data and cross-functional inputs.
• Lead the Order Management & Sales Coordination team with close coordination.
• Monitor sales coordination by product or location.
• Follow sales strategies and ensure ethical compliance.
• Drive ideas to meet sales goals and ensure PO verification and SO creation on time.
• Coordinate inter-department activities to meet sales goals.
• Coordinate transportation, documentation and related accounting for customer orders.
• Resolve customer issues in sales and service with relevant departments.
• Maintain data analysis, documentation, and reporting for management.
• Plan department manpower and coordinate with stakeholders.

Skills

ERP systems

MS Excel

Verbal communication

Forecast planning

Sales coordination

Follow-up discipline

Attention to detail

Education

Bachelor's in mechanical engineering

MBA operations

Tools

BaaN IV

SAP

Job description

• Preparation of sales plan, yearly forecast, balancing quantity and after approval updating plan in ERP, MRP run and verifying the demand & supply.
• Forecasting the demand requirement for the business of Tower Crane & Drives, by using data sources such as historical sales trends, statistical modelling & cross functional (sales & product management) inputs.
• To lead the Order Management & Sales Coordination team. Close coordination and communication.
• Monitor sales coordination at various depths of granularity (by product and/or by location)
• Adhere to all the sales strategies made by Management
• Ensure that sales activities are carried out ethically and in accordance with legal requirements
• Developing and implementing ideas that will help the organization to meet sales goals
• Ensuring sales department meets set goals by PO verification, SO creation & close communication on time
• Fulfil the sales tasks within its purview as required
• Coordinating between all the internal departments for meeting sales goals
• Coordinate transportation, documentation and related accounting affairs regarding customer Orders
• Coordinate on the problems encountered by customers in sales and service with respective departments
• Knowledge of data analysis, data analytics, operation activities, process, workflow process development & documentation.
• Keep management informed by preparing reports, making presentations, and interpreting information.
• Department Manpower planning and related coordination with other stake holders.

Creating Passion: Your Responsibilities

• Preparation of sales plan, yearly forecast, balancing quantity and after approval updating plan in ERP, MRP run and verifying the demand & supply.
• Forecasting the demand requirement for the business of Tower Crane & Drives, by using data sources such as historical sales trends, statistical modelling & cross functional (sales & product management) inputs.
• To lead the Order Management & Sales Coordination team. Close coordination and communication.
• Monitor sales coordination at various depths of granularity (by product and/or by location)
• Adhere to all the sales strategies made by Management
• Ensure that sales activities are carried out ethically and in accordance with legal requirements
• Developing and implementing ideas that will help the organization to meet sales goals
• Ensuring sales department meets set goals by PO verification, SO creation & close communication on time
• Fulfil the sales tasks within its purview as required
• Coordinating between all the internal departments for meeting sales goals
• Coordinate transportation, documentation and related accounting affairs regarding customer Orders
• Coordinate on the problems encountered by customers in sales and service with respective departments
• Knowledge of data analysis, data analytics, operation activities, process, workflow process development & documentation.
• Keep management informed by preparing reports, making presentations, and interpreting information.
• Department Manpower planning and related coordination with other stake holders.

Contributing Your Strengths: Your Qualifications

Qualification and Education Requirements:

• Bachelors in mechanical engineering & MBA operations will be added advantage

Experience

• More than 10 years’ experience in Customer Service Admin / After Sales Operations / Planning / Order Management (industrial preferred).

Preferred Skills / Special Skills:

• Working knowledge of ERP (BaaN IV, SAP) and MS Excel.
• Good Verbal communication.
• Knowledge of forecast planning & sales coordination.
• Strong communication & follow-up discipline.
• Accuracy and attention to detail

One Passion. Many Opportunities.

The Company

Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.

Location

Liebherr CMCtec India Private Limited

Pune

India (IN)

Contact

Shweta Chakrawarti

[e-mail]