Specialist - Customer Service (Technical Warranty)

Liebherr Tower Cranes; Maharashtra; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Liebherr CMCtec India Private Limited in Pune, India, seeks a seasoned professional in spare parts management and warranty processes. You will handle customer claims, analyze return reasons, and prepare monthly reports on failure hotspots and warranty trends.

The role requires 6 to 8 years of relevant experience and a BE/Bachelor’s degree in Business Administration, Industrial Engineering, SCM, or Information Systems. Strong data accuracy and an independent mindset are essential.

Qualifications

• BE/Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management or Information Systems.
• 6 to 8 years of relevant experience in spare parts management.
• Good understanding of warranty workflows and master data.
• Willing to learn with a continuous improvement mindset.

Responsibilities

• Manage and process customer claims, ensuring accurate documentation and timely resolution.
• Maintain statistical keys and analyze return reasons.
• Create monthly reports on failure hotspots, anomalies, and warranty cost trends.
• Review and correct claim data to ensure accuracy and compliance.
• Verify pricing, due dates, and compliance before claim processing.
• Track and confirm the return of claimed parts.

Skills

Warranty workflows

Master data

Independent working

Continuous improvement

Education

BE/Bachelor’s degree in Business Administration

Job description

• Manage and process customer claims, ensuring accurate documentation and timely resolution.
• Maintain statistical keys and analyze return reasons.
• Create monthly reports on failure hotspots, anomalies, and warranty cost trends.
• Review and correct claim data to ensure accuracy and compliance.
• Verify pricing, due dates, and compliance before claim processing.
• Track and confirm the return of claimed parts.

Creating Passion: Your Responsibilities

• Manage and process customer claims, ensuring accurate documentation and timely resolution.
• Maintain statistical keys and analyze return reasons.
• Create monthly reports on failure hotspots, anomalies, and warranty cost trends.
• Review and correct claim data to ensure accuracy and compliance.
• Verify pricing, due dates, and compliance before claim processing.
• Track and confirm the return of claimed parts.

Role & Responsibilities

• Manage and process customer claims, ensuring accurate documentation and timely resolution.
• Maintain statistical keys and analyze return reasons.
• Create monthly reports on failure hotspots, anomalies, and warranty cost trends.
• Review and correct claim data to ensure accuracy and compliance.
• Verify pricing, due dates, and compliance before claim processing.
• Track and confirm the return of claimed parts.

Qualification and Education Requirements

BE/Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management or Information Systems.

Experience

6 to 8 years of relevant experience in spare parts management

Preferred Skills / Special Skills

• Good understanding of warranty workflows and master data.
• Responsible, precise, and able to work independently.
• Willing to learn with a continuous improvement mindset.

The Company

Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.

Location

• Liebherr CMCtec India Private Limited
• Sai Radhe, 6th Floor, Behind Hotel Sheraton Grand, Raja Bahadur Mill Road, Pune, 411001
• Pune
• India (IN)