Specialist - Customer Care - Collections 4B

Genpact; Jaipur; On-site; INR 335,000 - 558,000; Full time

Job summary

Genpact in Jaipur, India, is seeking a Specialist - Customer Care - Collections to drive data-driven collection strategies and ensure compliant operations. You will analyze trends, monitor payments, and negotiate arrangements with customers while collaborating with internal teams to improve efficiency.

This evening-shift role is office-based, offering exposure to AI-driven transformation initiatives and opportunities to impact financially distressed accounts at scale.

Qualifications

• Bachelor's degrees in business, communication, hospitality, IT or marketing.
• Experience in collections or customer-care operations is a plus.
• Familiarity with data analytics and CRM welcomed.

Responsibilities

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Skills

Banking operations

Core banking

Customer analytics

Customer experience (CX)

Customer journey mapping

CRM

Customer service

Data analytics

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Job description

Job Description

Specialist - Customer Care - Collections

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing

Certifications

• Certified Data Management Professional - RiversandRiversand
• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

• Banking Operations
• Core Banking
• Customer Analytics
• Customer Experience (CX)
• Customer Journey Mapping
• Customer Relationship Management (CRM)
• Customer Service
• Data Analytics

Language

English

Language Proficiency –

Elementary - A2

Job Type

Regular

Master Skill List

Customer Care - Collections

Remote Type

Office

Work Shift

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.