Specialist - Customer Care - Collections 4A

BrightClaim; Dadri; On-site; INR 450,000 - 600,000; Full time

Job summary

Genpact is hiring for a Specialist - Customer Care - Collections in India. You will analyze collection data to identify trends, monitor payments, and resolve discrepancies with customers, applying professional negotiation and policy compliance.

You'll collaborate with internal teams to streamline collection workflows, deliver strong customer care, and support regulatory standards while working night shifts in India.

Qualifications

• Bachelor's degree in business, communications, hospitality, IT, or marketing.
• Strong understanding of collections processes and compliance.
• Excellent communication and negotiation skills.
• Experience with customer data management and analytics.

Responsibilities

• Analyze collection data to identify trends and improve efficiency.
• Monitor payment transactions and action delinquent accounts.
• Communicate with customers to resolve payment discrepancies.
• Negotiate payment arrangements professionally and empathetically.
• Collaborate with internal teams to streamline workflows.
• Ensure compliance with regulatory standards.

Skills

Claims Resolution

Collections Analytics

Collections Management

Customer Care

Customer Journey Mapping

Customer Service

Customer Service Analytics

End to End Management

Microsoft Dynamics 365 CustomerService

Online Customer Support

OLTP

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Tools

Riversand

ServiceNow

Job description

Specialist - Customer Care - Collections

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts. Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk. Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically. Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards. Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Claims Resolution, Collections Analytics, Collections Management, Customer Care, Customer Journey Mapping, Customer Service, Customer Service Analytics, End to End Management, Microsoft Dynamics 365 Customer Service, Online Customer Support, Online Transaction Processing (OLTP)

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Collections

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.