Specialist - Customer Care - Collections 4A

1401 Genpact India Pvt. Ltd.; Gurugram District; Hybrid; INR 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Genpact is seeking a Specialist - Customer Care - Collections in India to analyze collection data, monitor payment transactions, and communicate with customers to resolve discrepancies. The role emphasizes adherence to policies, collaboration with internal teams, and a customer-centric approach in a fast-moving environment.

The position requires a Bachelor’s degree and strong English communication skills, with a hybrid work setup in Gurugram, India.

Qualifications

• Bachelor’s degree in a relevant field.
• Proficiency in English and strong communication skills.
• Experience with collections data and credit risk concepts.

Responsibilities

• Analyze collection data to identify trends and develop strategies to improve collection efficiency.
• Monitor payments and detect delinquent accounts to minimize risk.
• Communicate with customers to resolve discrepancies and negotiate arrangements.
• Adhere to collection policies and collaborate to streamline workflows.

Skills

Collections Analytics

Collections Management

Credit Risk Management

English Language

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Tools

Riversand Certified Data Management Professional

ServiceNow Certification - Customer Service Management

Job description

Specialist - Customer Care - Collections

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing
• Certifications Certified Data Management Professional - RiversandRiversand
• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow
• Required Skills Collections Analytics
• Collections Management
• Credit Risk Management
• Language English (Required)
• Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Customer Care - Collections Remote Type - Hybrid Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an agentic and advanced technology solutions company that runs mission-critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you’ll be in it. At Genpact, your expertise grows because you’re inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you’ll work on real challenges that change how the world’s leading companies operate. There’s a lot to learn here, and room to grow.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.