Specialist - Customer Care - Collections 4A

BrightClaim; Gurugram District; Hybride; INR 420 000 - 600 000; Plein temps

Résumé du poste

Genpact, a leader in AI-powered business solutions, is seeking a Specialist - Customer Care - Collections in India. This role focuses on analyzing collection data, identifying trends, and developing strategies to improve efficiency while ensuring regulatory compliance.

You will engage customers, negotiate payment arrangements, and collaborate cross‑functionally to optimize workflows. The position is hybrid in India, with responsibilities spanning data analytics, policy adherence, and customer

Qualifications

• Bachelor’s degrees in business, comms, hospitality, IT, or marketing.
• Experience in collections analytics and credit risk is a plus.
• Strong communication and problem-solving skills.

Responsabilités

• Analyze collection data to identify trends and develop strategies to improve collection efficiency.
• Monitor payment transactions to detect delinquent accounts and minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate arrangements.
• Implement and follow collection policies in compliance with regulations.
• Collaborate with internal teams to streamline workflows and improve operations.

Connaissances

Collections Analytics

Collections Management

Credit Risk Management

English (Required)

Customer Care - Collections

Formation

Bachelor’s degree in Business Administration

Bachelor’s degree in Communication

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Information Technology

Bachelor’s degree in Marketing

Outils

Data Management Professional (Riversand)

Implementation Specialist - ServiceNow

Description du poste

Specialist - Customer Care - Collections

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts. Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk. Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically. Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards. Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Collections Analytics, Collections Management, Credit Risk Management

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Customer Care - Collections

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.