Specialist - Customer Care - Collections 4A

Genpact Ltd.; Jaipur; On-site; INR 350,000 - 520,000; Full time

Job summary

Genpact Ltd. in India is seeking a Specialist - Customer Care - Collections to analyze collection data, monitor payments, and coordinate with customers to resolve discrepancies.

The role emphasizes empathetic communication, adherence to policies, and collaboration with internal teams to optimize collection workflows. The ideal candidate will have diverse Bachelor degrees and relevant certifications, with experience in managing end-to-end collections processes and data insights.

Qualifications

• Bachelors degrees in multiple business/tech fields are listed.
• Certifications include data management and service management platforms.
• Experience with collections and customer care processes is implied.

Responsibilities

• Analyze collection data to identify trends and develop strategies to improve collection efficiency.
• Monitor payment transactions to detect delinquent accounts and minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate arrangements.
• Implement and adhere to collection policies and procedures per standards.
• Collaborate with internal teams to streamline collections workflows and improve operations.

Skills

Collections Analytics

Collections Management

Customer Experience

Customer Service Analytics

Data Management

Data Visualization

End-to-End Management

Insight Generation

Internet Businesses

English A2

Education

Bachelors in Business Administration

Bachelors in Communications

Bachelors in Hospitality Management

Bachelors in Information Technology

Bachelors in Marketing

Certified Data Management Professional (Riversand)

Certified Implementation Specialist - Customer Service Management (ServiceNow)

Job description

Job Description

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing Certifications
• Certified Data Management Professional - RiversandRiversand
• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

• Collections Analytics
• Collections Management
• Customer Experience (CX)
• Customer Service Analytics
• Data Management
• Data Visualization
• End to End Management
• Insight Generation
• Internet Businesses
• Manufacturing Equipment Language English Language Proficiency - Elementary - A2

Additional Information

Additional Job Location - Job Type Regular Master Skill List - Customer Care - Collections Remote Type - Office Work Shift - Evening Job (India)

Why join Genpact

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Specialist - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.