Specialist - Customer Care - Collections 4B

Genpact Ltd.; Jaipur; On-site; INR 300,000 - 600,000; Full time

Job summary

Genpact Ltd. is hiring for a Specialist - Customer Care - Collections to analyze data, monitor transactions, and communicate with customers to secure timely payments. The role focuses on implementing policies, reducing outstanding debts, and coordinating with internal teams to improve collection workflows.

Experience with banking operations and customer analytics is valued, with a focus on empathetic, compliant customer interactions and attention to regulatory standards.

Qualifications

• Bachelor's degrees in business/communications or related fields.
• Multiple bachelor's qualifications listed in the ad.
• Professional data management and service management certifications.

Responsibilities

• Analyze collection data to identify trends and strategies.
• Monitor payment transactions to detect delinquent accounts.
• Communicate with customers to resolve payment discrepancies and negotiate arrangements.
• Implement and adhere to collection policies and procedures.
• Collaborate with internal teams to streamline collection workflows.

Skills

Banking Operations

Core Banking

Customer Analytics

Customer Experience

Customer Journey Mapping

CRM

Customer Service

English A2

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Certified Data Management Professional - RiversandRiversand

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Tools

Riversand

ServiceNow

Job description

Specialist - Customer Care - Collections

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing
• Certified Data Management Professional - RiversandRiversand
• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

• Banking Operations
• Core Banking
• Customer Analytics
• Customer Experience (CX)
• Customer Journey Mapping
• Customer Relationship Management (CRM)
• Customer Service
• Data Analytics Language English Language Proficiency - Elementary - A2

Job Details

Additional Job Location - Job Type Regular Master Skill List - Customer Care - Collections Remote Type - Office Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

There's a lot to learn here, and room to grow.