Associate - Customer Care - Collections 5A

BrightClaim; Dadri; Hybrid; INR 420,000 - 640,000; Full time

Job summary

Genpact in India is seeking an Associate - Customer Care - Collections to manage past-due invoices, respond to queries, and coordinate with internal teams to resolve disputes. This evening shift role offers a hybrid work model and exposure to global client portfolios.

You will handle emails and calls, research disputes in ERP, follow up for documents, and propose process improvements while delivering professional customer service and timely resolutions.

Qualifications

• Bachelor’s degree in business, communications, hospitality, IT or marketing is required.
• Experience with customer care and collections processes is preferred.
• English proficiency and strong written/verbal communication are essential.

Responsibilities

• Manage past-due invoices and deductions via email and calls.
• Research disputes in ERP and coordinate with internal teams for documentation.
• Follow up to obtain supporting documents for dispute resolution.
• Propose process improvements to reduce past-due cases and automate tasks.
• Provide timely, professional responses to internal and external queries.

Skills

Account Maintenance

AR Collections

Banking Capital Markets

Collections Analytics

Collections Management

Customer Experience (CX)

End to End Management

Online Customer Support

Education

Bachelor of Business Administration

Bachelor of Communications

Bachelor of Hospitality Management

Bachelor of Information Technology

Bachelor of Marketing

Job description

Associate - Customer Care - Collections

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Respond to email /phone queries related to disputed invoice Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a teammate to process any Adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally. Bring up problems to senior staff members and or management as appropriate

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Accounts Receivable Collection, Banking Capital Markets, Collections Analytics, Collections Management, Customer Experience (CX), End to End Management, Online Customer Support

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Customer Care - Collections

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.