Specialist - Customer Care - Collections 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Gurgaon; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Genpact, a leader in AI-powered transformations, is seeking a Specialist - Customer Care - Collections in India (Gurgaon). The role focuses on analyzing collection data, identifying trends, and shaping strategies to improve recovery efficiency while upholding compliance and customer care standards.

You will monitor payments, resolve discrepancies with customers, and negotiate arrangements, collaborating with internal teams to optimize workflows.

Qualifications

• Bachelor's degree in Business Administration, Communications, Hospitality, IT, or Marketing.
• Proven experience in collections analytics and risk management.
• Proficient English (C2) with strong communication skills.

Responsibilities

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Skills

Collections Analytics

Collections Management

Credit Risk Management

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Certified Data Management Professional - RiversandRiversand

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Job description

Specialist - Customer Care - Collections

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing

Certifications

• Certified Data Management Professional - RiversandRiversand
• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

• Collections Analytics
• Collections Management
• Credit Risk Management

Language

English (Required)

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Customer Care - Collections

Remote Type

Hybrid

Work Shift

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.