Specialist - Customer Care - Collections 4A

Genpact; Dadri; On-site; INR 150,000 - 210,000; Full time

Job summary

Genpact is looking for a Specialist - Customer Care - Collections in Dadri, Uttar Pradesh, India. The role focuses on analyzing collections data, optimizing recovery, and delivering professional, empathetic customer interactions.

The position requires a background in business, communications, IT, or marketing, with strong knowledge of collections processes and data analytics. It offers an office-based shift and opportunities for growth within Genpact's AI-driven transformation initiatives.

Qualifications

• Bachelor's degree or equivalent in business, communications, hospitality, IT or marketing.
• Strong understanding of collections processes and regulatory compliance.
• Experience with customer data and payments environments is a plus.

Responsibilities

• Analyze collection data to identify trends and develop strategies.
• Monitor payment transactions to detect delinquent accounts and take action.
• Communicate with customers to resolve payment discrepancies and negotiate arrangements.
• Implement and adhere to collection policies and regulatory standards.
• Collaborate with internal teams to streamline workflows and improve operations.

Skills

Claims Resolution

Collections Analytics

Collections Management

Customer Care

Customer Journey Mapping

Customer Service Analytics

End to End Management

Online Customer Support

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Tools

Microsoft Dynamics 365 Customer Service

ServiceNow

Riversand

Job description

Specialist - Customer Care - CollectionsReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilities: Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts. Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk. Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically. Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards. Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.QualificationsBachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - MarketingCertificationsCertified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNowRequired SkillsClaims Resolution, Collections Analytics, Collections Management, Customer Care, Customer Journey Mapping, Customer Service, Customer Service Analytics, End to End Management, Microsoft Dynamics 365 Customer Service, Online Customer Support, Online Transaction Processing (OLTP)LanguageEnglish (Required)Language Proficiency -Upper Intermediate - B2Additional Job Location -Job TypeRegularMaster Skill List -Customer Care - CollectionsRemote Type -OfficeWork Shift -Night Job (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.