Specialist - Customer Care - Collections 4A

Genpact Ltd.; India; On-site; INR 450,000 - 650,000; Full time

Job summary

Genpact Ltd. is seeking a Specialist - Customer Care - Collections to analyze data, identify trends, and optimize collection processes. You will monitor payments, detect delinquencies, and negotiate arrangements with customers in a professional manner.

The role requires a business, communications, or related degree and strong skills in collections analytics, customer care, and OLTP systems. Night shifts in India are part of the schedule, offering opportunities to impact global clients.

Qualifications

• Bachelor’s degree in Business Administration or related fields.
• Experience in collections or accounts receivable is preferred.
• Strong communication and negotiation skills.
• Ability to work night shifts and handle pressure.
• Knowledge of regulatory collections standards is advantageous.

Responsibilities

• Analyze collection data to identify trends and develop strategies to improve collection efficiency.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate arrangements professionally.
• Collaborate with internal teams to streamline collection workflows and enhance operational effectiveness.

Skills

Claims Resolution

Collections Analytics

Customer Care

OLTP

Education

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Hospitality Management

Bachelor's in Information Technology

Bachelor's in Marketing

Tools

Microsoft Dynamics 365

ServiceNow

Riversand

Job description

Specialist - Customer Care - Collections**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Responsibilities:Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.**Qualifications**Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing**Certifications**Certified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow**Required Skills**Claims Resolution, Collections Analytics, Collections Management, Customer Care, Customer Journey Mapping, Customer Service, Customer Service Analytics, End to End Management, Microsoft Dynamics 365 Customer Service, Online Customer Support, Online Transaction Processing (OLTP)**Language**English (Required)**Language Proficiency -**Upper Intermediate - B2**Additional Job Location -****Job Type**Regular**Master Skill List -**Customer Care - Collections**Remote Type -**Office**Work Shift -**Night Job (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.