Spares & Warranty Manager

Assa Abloy Entrance Systems; Gurugram District; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

ASSA ABLOY Entrance Systems in Gurugram is seeking a Spares & Warranty Manager to oversee the service spare parts store, coordinate with ASP/Franchisee, and manage stock levels for timely service operations. This role also handles warranty claims and reimbursements with factories, ensuring accurate records and minimum stock levels across locations.

The ideal candidate has 5–8 years in related industries, strong logistics and invoicing skills, and is prepared to travel 61–100% as required to

Qualifikationen

• Graduate Engineers or Diploma/ITI candidates in Electronics/Electrical/Mechanical with relevant experience.
• 5–8 years in same industry / consumer durables / home appliances.
• Willingness to travel 61%-100% as required.

Aufgaben

• Own spare parts logistics and invoicing to ASP/Franchisee.
• Monitor spares to maintain MSL and fast-moving items.
• Process monthly ASP/Franchisee claims.
• Coordinate with service heads to improve processes.
• Order spare parts from factories to avoid delays.
• Send defective unit/warranty claims to factory for reimbursements.
• Maintain minimum stock levels across locations.
• Coordinate with managers for changes in service volumes.
• Provide feedback on epidemic failures to factory for improvements.
• Ensure timely availability of spare parts in warehouses.

Kenntnisse

Spare parts logistics

Customer focus

Team leadership

Root cause analysis

Cross-functional collaboration

Communication skills

MS Excel

MS PowerPoint

Prioritization

Stress management

Ausbildung

Graduate Engineer

Diploma/ITI Electronics/Electrical/Mechanical

Tools

MS Excel

PowerPoint

Jobbeschreibung

Job Title

Spares & Warranty Manager - Gurugram

Position

Position: Spares and Warranty Manager

Reporting To: National Manager (Service)

Location: Delhi NCR/Mumbai/Bengaluru

Position Summary

The Position is required to manage the service spare parts store, ordering the required spare parts to factory and maintaining the minimum stock levels for 3-6 months at the central spare part store for smooth service operations. Sending defectives spares back to factory on demand and recovering the reimbursement against warranty defective spares/units as applicable. Also checking and maintain records of warranty & expense claims made by ASP/Franchisee against the services done by them for ASSA ABLOY.

Roles and Responsibilities

• Take complete owner ship or spare parts logistics and invoicing to ASP/Franchisee.
• Regularly monitor provide spares for maintaining the spare pending jobs and MSL at franchisee/ASP levels for fast moving spares.
• Checking the monthly claims of the ASP/Franchisee
• Continually provide market and customer insights to the Service head to ensure the improvement of service processes.
• To order the spare parts to various factories and procure parts in time for smooth service operations without spare parts delays.
• Send claims of defective units and spare parts to factory to claim for reimbursements against warranty units/parts.
• Ensure that the minimum stock levels are available at any given point of time.
• Co ordinate with service managers/co ordinators for change in service volumes to adequately adjust MSL
• Keep a tight watch on the epidemic failure and provide the same feedback to factory for quality analysis and improvements.
• Coordinate and ensure timely availability of spare parts in warehouses/ stores at respective locations
• Proactively monitor and maintain optimum inventory level and manage distribution and reverse logistics of the spare parts
• Ensure timely warranty payments to ASP/Franchisee

Skills

• Ability to maintain spare part store in easy and understandable manner.
• Strong customer focus and empathy to not only troubleshoot when needed but to ensure proactive mechanisms to deliver on customer delight
• Ability to drive a team with clear goals, instructions, communication and feedback.
• Ability to identify problems correctly using root cause analysis with business tools like Fishbone, decision trees, etc.
• Ability to collaborate cross-functionally to own customer problems as One ASSA ABLOY
• Ability to work under pressure and respond to ambiguous situations with limited information in a calm and patient manner
• Advanced knowledge of MS Excel and PowerPoint
• Good communication both verbal and written
• Ability to prioritize tasks based on customer and business requirement

Educational Qualification and Experience

• Graduate Engineers or Diploma/ITI qualified candidates in Electronics/ Electrical/Mechanical stream
• Relevant experience of 5 - 8 years with same industry/ consumer durables/ home appliances

Travel

Travel Required: 61%-100%

Experience Level

Mid-senior level