Service Bangalore

Godrej Enterprises Group; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Godrej Enterprises Group in Bengaluru seeks a service-oriented professional to generate revenue from service offerings and ensure high customer satisfaction. You will handle warranty disbursement, train customers, and support dealer technicians across site operations.

The role requires travel and collaboration with the Service Head, with a focus on reliability, quality service, and adherence to safety standards. A valid two-wheeler license is preferred.

Qualifications

• Essential qualification: SSC/ITI/NCTVT plus Diploma in engineering.
• Preferred qualifications: not specified in the ad.

Responsibilities

• Generate service revenue through supported offerings.
• Enhance customer satisfaction with timely service.
• Disburse warranty items with proper documentation.
• Train customers on upkeep and safety of equipment.
• Support operators and dealer technicians on-site.
• Contribute to organizational improvement efforts (Kaizens, Business Excellence).

Skills

Technical Skills

Communication Skills

Product knowledge

Sound fundamental concepts

Education

SSC / ITI /NCTVT +Diploma in Engineering

Job description

About the Business & Position Overview

Job Profile

Key Responsibilities

• Revenue Generation of Service Business
• Customer Satisfaction
• Warranty Disbursement
• Training customers
• operators & Dealer technicians
• Organizational Imperatives

Job Description

The incumbent will report to Service Head of the branch location.

1. 1.Generation of Service Business
   • Attend technical jobs like repairs, refurbishing, etc., at customer sites.
   • Work as per GMC / PMC / CMC contract schedules.
   • Support service business by generating sales of genuine spare parts.
   • Salvage spare parts and understand recurring product issues.
   • Recommend new products of the division to customers.
   • Replacement of spares at customer site and return of warranty items to HO for documentation.
2. 2.Enhancing Customer Satisfaction
   • Ensure fast response and quick service (minimum lead time).
   • Build long-term relationships through reliable service.
   • Provide remote technical assistance to dealer technicians as needed.
   • Troubleshooting and repairing of Material Handling equipment.
   • Installation of equipment at customer sites.
3. 3.Reduction of Warranty Cost
   • Identify and understand recurring problems in products.
   • Salvage and reuse spare parts where applicable.
   • Ensure proper accounting and documentation of warranty items returned to HO.
   • Promote use of genuine spares to reduce failure rates.
4. 4.Training Customers- Operators & Dealer Technicians
   • Train customer operators on upkeep, maintenance, and safety of equipment.
   • Educate customers on new products and their benefits.
   • Provide remote technical guidance to dealer technicians.
5. 5.Organizational Imperatives
   • Actively participating and originating Kaizens.
   • Actively involving in Business Excellence initiatives.
   • Adhere to Compliance and Safe Working Environment.

Note: The incumbent must be willing to travel extensively as per job requirements and should hold a valid two-wheeler driving license.

Qualification Details

Essential Qualification :

SSC / ITI /NCTVT +Diploma in any Engineering

Preferred Qualification :

-

Experience Details

Essential Experience :

2 years for Diploma./ITI+NCTVT 8 years/ITI 10 years

Preferred Experience :

Experience in service of industrial products like MHE

Special Skills

Essential :

• Technical Skills
• Communication Skills
• Product knowledge
• Sound fundamental concepts

Preferred :

-