Area Service Incharge (4-7 Years) Chennai

Venus Home Appliances Pvt. Ltd.; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

HypTechie in Chennai seeks an experienced Area Service Incharge to oversee after-sales service operations, franchisees, spare parts, warranty claims, and dealer support. The role focuses on delivering timely service and maintaining high customer satisfaction.

Based in Kandanchavadi, you will manage service franchisees, coordinate parts planning, handle complaints, and drive performance through reports and visits. 4–7 years of relevant experience and willingness to travel are expected.

Qualifications

• 4–7 years of relevant experience in after-sales service/service operations.
• Experience in franchisee and spare-parts management.
• Strong communication, coordination, and problem-solving skills.
• Willingness to travel for franchisee and service-related visits.

Responsibilities

• Manage service franchisees and resolve service-related issues.
• Handle customer complaints, service calls, and warranty claims.
• Coordinate spare parts planning, dispatch, stock, and consumption.
• Support dealers, distributors, and DSA teams on service issues.
• Coordinate defective product replacements and repair activities.
• Maintain complaint records, service reports, and warranty documentation.
• Monitor franchisee performance and conduct periodic franchisee visits.
• Manage service-bill collections and coordinate with the Commercial team.
• Prepare and submit service, complaint, and spare-parts reports.
• Ensure timely and effective after-sales service delivery.

Skills

After-Sales Service Operations

Service Franchisee Management

Franchise Handling

Warranty & Complaint Management

Spare Parts Management

Dealer & Distributor Support

Technical / Appliance Service

Service Reporting & Documentation

Customer Service & Coordination

Education

B.E./B.Tech or Diploma

Job description

Area Service Incharge

Experience: 4–7 Years
Location: Chennai – Kandanchavadi
Salary: ₹3–5 LPA
Employment Type: Full-Time, Permanent
Industry: Consumer Electronics & Appliances

Job Summary

We are looking for an experienced Area Service Incharge to manage after-sales service operations, franchisees, spare parts, warranty claims, customer complaints, and dealer/distributor support.

Key Responsibilities

• Manage service franchisees and resolve service-related issues.
• Handle customer complaints, service calls, and warranty claims.
• Coordinate spare parts planning, dispatch, stock, and consumption.
• Support dealers, distributors, and DSA teams on service issues.
• Coordinate defective product replacements and repair activities.
• Maintain complaint records, service reports, and warranty documentation.
• Monitor franchisee performance and conduct periodic franchisee visits.
• Manage service-bill collections and coordinate with the Commercial team.
• Prepare and submit service, complaint, and spare-parts reports.
• Ensure timely and effective after-sales service delivery.

Mandatory Skills

• After-Sales Service Operations
• Service Franchisee Management
• Franchise Handling
• Warranty & Complaint Management
• Spare Parts Management
• Dealer & Distributor Support
• Technical / Appliance Service
• Service Reporting & Documentation
• Customer Service & Coordination

Required Candidate Profile

• 4–7 years of relevant experience in after-sales service/service operations.
• Experience in franchisee and spare-parts management.
• Strong communication, coordination, and problem-solving skills.
• Experience handling dealers, distributors, customers, and service teams.
• Willingness to travel for franchisee and service-related visits.

Education

UG: B.E./B.Tech or Diploma in Any Specialization