Spanish Customer Support - US Banking Process

Mopid; Dadri; On-site; INR 250,000 - 380,000; Full time

Job summary

Mopid in India is seeking a customer service associate to support international clients via phone, email, and chat. You will deliver timely, professional help and log all interactions in the CRM system.

The role focuses on maintaining high satisfaction and accurate records while meeting service targets. Requirements include Spanish proficiency at B2 level, strong English communication, and 0–5 years’ experience in voice processes.

Qualifications

• B2 level Spanish written & spoken required.
• 0-5 years of experience in international voice process or similar role.
• Strong communication skills with excellent verbal fluency in English.
• Ability to work flexible shifts including evenings, weekends, holidays.

Responsibilities

• Provide exceptional customer service to clients through phone calls, emails, or chats in a timely and professional manner.
• Resolve customer complaints and issues in a fair and efficient way, escalating complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and first-call resolution.

Skills

Spanish (B2)

English fluency

Communication skills

Tools

CRM software

Job description

Roles and Responsibilities :

• Provide exceptional customer service to clients through phone calls, emails, or chats in a timely and professional manner.
• Resolve customer complaints and issues in a fair and efficient way, escalating complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and first-call resolution.

Job Requirements :

• B2 level Spanish language proficiency (written & spoken).
• 0-5 years of experience in international voice process or similar role.
• Strong communication skills with excellent verbal fluency in English.
• Ability to work flexible shifts including evenings, weekends, holidays.