Associate - Customer Service (Spanish Voice Process) - BPO US Process

Anantam Hr Surat; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Anantam Hr Surat in Bengaluru is seeking a Spanish-speaking customer service executive to handle inbound and outbound calls from Spanish-speaking customers, assist with car buying inquiries, quotations and follow-ups, and ensure accurate CRM updates.

The role requires 1-2 years of international BPO or voice process experience, fluent Spanish, good English, and readiness to work US shifts and weekends. You will also address complaints and manage emails, ensuring timely updates in the CRM system.

Qualifications

• 1-2 years' exp in International BPO / Voice Process / Customer Service.
• Fluent Spanish communication is mandatory.
• Good English communication skills.

Responsibilities

• Handle inbound/outbound calls from Spanish-speaking customers.
• Assist with car buying inquiries, quotations and follow-ups.
• Update customer details and follow-ups in CRM.
• Handle customer complaints and resolve/escalate issues.
• Manage email queries.

Skills

Spanish

English

Tools

CRM

Job description

• Handle inbound/outbound calls from Spanish-speaking customers.
• Assist with car buying inquiries, quotations and follow-ups.
• Update customer details and follow-ups in CRM.
• Handle customer complaints and resolve/escalate issues.
• Manage email queries.

Required Candidate profile

• 1-2 years' Exp. in International BPO / Voice Process / Customer Service.
• Fluent Spanish communication is mandatory.
• Good English communication skills.
• Comfortable with US shifts and weekend working.