Bilingual Spanish Process Specialist - US Banking Process

Shashwath Solution; Dadri; On-site; INR 180,000 - 320,000; Full time

Job summary

Shashwath Solution is seeking a Bilingual Spanish Process Specialist to join our US Banking Process team. You will engage with Spanish-speaking clients and ensure smooth bilingual communication throughout queries, documentation, and service interactions.

The role requires Spanish (B2) and English fluency, with at least 6 months of BPO experience. Clearing the Spanish interview round is mandatory to proceed in the bilingual process.

Qualifications

• Fluency in Spanish and English required.
• Minimum 6 months of BPO experience.
• Proven experience in process management or related roles.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize and manage time.
• Clearing the Spanish interview round is mandatory for bilingual process.

Responsibilities

• Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services.
• Translate and interpret documents, emails, and meetings between English and Spanish as required.
• Provide clear and effective communication in both Spanish and English, ensuring client needs are met timely and professionally.
• Address and resolve client inquiries and issues efficiently to ensure high customer satisfaction.
• Assist in the development and maintenance of Spanish-language customer support materials and documentation.
• Prepare and present reports on process performance, improvements, and client engagement metrics.
• Maintain accurate records of process documentation in both Spanish and English.
• Ensure compliance with relevant regulations, quality standards, and company policies.

Skills

Spanish (B2)

English

BPO experience

Process management

Analytical skills

Job description

We are looking for a Bilingual Spanish Process Specialist to join our team and provide exceptional service in a US Banking Process. The ideal candidate must have excellent communication skills in both Spanish and English.

The role requires a candidate to engage with Spanish-speaking clients and ensure seamless communication between both languages. Clearing the Spanish interview round is mandatory for the candidate to proceed with the bilingual process.

Key Responsibilities:

• Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services.
• Translate and interpret documents, emails, and meetings between English and Spanish as required.
• Provide clear and effective communication in both Spanish and English, ensuring client needs are met in a timely and professional manner.
• Address and resolve client inquiries and issues efficiently to ensure high customer satisfaction.
• Assist in the development and maintenance of Spanish-language customer support materials and documentation.
• Prepare and present reports on process performance, improvements, and client engagement metrics.
• Maintain accurate, up-to-date records of all process documentation in both Spanish and English.
• Ensure compliance with relevant regulations, quality standards, and company policies.

Qualifications:

• Fluency in Spanish (Minimum B2 level) and English is required.
• Minimum 6 months of BPO experience is mandatory.
• Proven experience in process management, project management, or related roles.
• Strong analytical and problem-solving skills with the ability to think critically and resolve issues.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Clearing the Spanish interview round is mandatory for the bilingual process.