Spanish-Speaking Customer Support Professional ( US Banking Process )

Shashwath Solution; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Shashwath Solution is seeking a bilingual Spanish-speaking Support Associate to assist US banking clients. You will resolve banking inquiries via phone, email, and chat while ensuring high customer satisfaction.

The role requires Spanish fluency (B2) and English, with at least 6 months in a BPO environment, strong analytical and communication skills, and attention to detail. You will work in a fast-paced setting, coordinating with cross-functional teams to resolve issues and maintain accurate

Qualifications

• Fluency in Spanish (minimum B2) and English required.
• At least 6 months of experience in a BPO environment.
• Strong analytical, problem-solving and communication skills.
• Experience in process management or handling customer issues in financial services is a plus.

Responsibilities

• Provide effective and timely support to Spanish-speaking clients via phone, email, and chat.
• Assist customers with banking inquiries and guide them through banking processes.
• Ensure accurate, high-quality resolution of queries while maintaining service standards.
• Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
• Maintain clear communication and update customer records as needed.
• Participate in ongoing training to stay updated on product and process changes.

Skills

Spanish Fluency

English Proficiency

BPO Experience

Analytical Skills

Communication Skills

Job description

We are seeking skilled professionals proficient in Spanish to join our dynamic team.

This is an exciting opportunity for individuals passionate about providing exceptional support to Spanish-speaking clients in the US Banking process.

The ideal candidate will be responsible for communicating effectively in both Spanish and English, ensuring customer satisfaction and smooth handling of banking-related queries.

Key Responsibilities

• Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
• Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes.
• Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
• Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
• Maintain clear communication and update customer records as needed.
• Participate in training and continuous development to stay updated on product and process changes.

Qualifications

• Fluency in Spanish (Minimum B2 Level) and English is required for this role.
• A minimum of 6 months of experience in a BPO environment is mandatory.
• Strong analytical, problem-solving, and communication skills.
• Previous experience in process management or handling customer issues in a financial services context will be an advantage.
• Ability to work in a fast-paced environment and meet targets.
• Strong attention to detail and organizational skills.