Spanish Customer Service Executive

Ecosylantech Solutions; Dadri; On-site; INR 350,000 - 480,000; Full time

Job summary

Ecosylantech Solutions is seeking an articulate customer service representative to support US-based customers. The role involves handling inquiries in English and Spanish, scheduling cleaning appointments, and ensuring a smooth service experience from initial contact to completion.

The candidate should demonstrate confident communication, professionalism, and the ability to coordinate with internal teams to meet customer needs. A responsive, customer-first approach is essential.

Qualifications

• Fluent in English and Spanish
• Excellent verbal and written communication skills
• Customer-focused with professional demeanor
• Ability to coordinate with internal teams and service providers

Responsibilities

• Communicate professionally with customers in Spanish and English through calls and other communication channels.
• Understand customer requirements and provide accurate information regarding cleaning services.
• Schedule, confirm and coordinate cleaning appointments as per customer requirements.
• Manage customer queries, requests and appointment-related concerns.
• Follow up with customers to ensure appointments and service requirements are properly coordinated.
• Maintain accurate customer information and appointment records.
• Coordinate with internal teams and service providers to ensure smooth execution of appointments.
• Handle customer interactions with professionalism, patience and a customer-first approach.
• Ensure a positive customer experience throughout the booking and service process.
• Adhere to company processes, quality standards and customer service guidelines.

Job description

Role & responsibilities

• Communicate professionally with customers in Spanish and English through calls and other communication channels.
• Understand customer requirements and provide accurate information regarding cleaning services.
• Schedule, confirm and coordinate cleaning appointments as per customer requirements.
• Manage customer queries, requests and appointment-related concerns.
• Follow up with customers to ensure appointments and service requirements are properly coordinated.
• Maintain accurate customer information and appointment records.
• Coordinate with internal teams and service providers to ensure smooth execution of appointments.
• Handle customer interactions with professionalism, patience and a customer-first approach.
• Ensure a positive customer experience throughout the booking and service process.
• Adhere to company processes, quality standards and customer service guidelines.

Candidate Profile

The ideal candidate should be a confident communicator who is comfortable interacting with customers from the USA and can communicate naturally and professionally in both languages.