Quality Analyst - Spanish Language

Mount Talent Consulting; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Mount Talent Consulting is seeking a candidate for a Spanish voice support role in India. The position requires at least 1 year of experience handling Spanish voice calls and strong English communication.

The role involves ensuring compliance with US collections laws, resolving escalations, and maintaining SOP-driven processes. You will work to identify bottlenecks and drive efficiency across cross-functional teams.

Qualifications

• Spanish language proficiency (minimum B2) required.

Responsibilities

• Ensure compliance with US collections laws and regulations, including FDCPA.
• Handle escalated accounts or customer disputes requiring managerial intervention.
• Ensure that operational processes are performed according to standard operating procedures (SOPs).
• Identify operational bottlenecks and recommend solutions to improve efficiency.
• Continuously assess and identify opportunities for process improvements and operational efficiencies.
• Collaborate with other departments to streamline operations and enhance service delivery.

Skills

Spanish language proficiency

English communication

1 year Spanish voice experience

Job description

Role & responsibilities

• Ensure compliance with US collections laws and regulations, including FDCPA.
• Handle escalated accounts or customer disputes requiring managerial intervention
• Ensure that operational processes are performed according to standard operating procedures (SOPs).
• Identify operational bottlenecks and recommend solutions to improve efficiency.
• Continuously assess and identify opportunities for process improvements and operational efficiencies.
• Collaborate with other departments to streamline operations and enhance service delivery

Preferred candidate profile

Min 1 Year of Experience in Spanish voice mandatory.

Excellent communication skills in English.

B2 & above certification in Spanish language is mandatory