Spanish Account Manager

Highlands Info Tech; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Highlands Info Tech in Dadri, Uttar Pradesh, seeks an experienced Call Center Manager to lead a team delivering high-quality voice processing services for clients. You will design training to boost communication, product knowledge, and sales techniques while monitoring metrics for continuous improvement.

The role focuses on coaching, performance analysis, and cross-department collaboration to resolve complex issues and enhance customer satisfaction.

Qualifications

• Lead and manage a team of customer service representatives.
• Design and deliver training to improve communication, product knowledge, and sales skills.
• Monitor metrics to drive continuous improvement and performance.

Responsibilities

• Lead a team of customer service representatives to ensure excellent voice processing services for clients.
• Develop and implement training programs to improve communication skills, product knowledge, and sales techniques among team members.
• Analyze performance metrics to identify areas for improvement and develop strategies to address them.
• Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.

Skills

Team leadership

Training & development

Performance analysis

Customer service

Job description

Roles and Responsibilities :

• Manage a team of customer service representatives to ensure excellent voice processing services for clients.


• Develop and implement effective training programs to improve communication skills, product knowledge, and sales techniques among team members.


• Analyze performance metrics to identify areas for improvement and develop strategies to address them.


• Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.

Job Requirements :

• 0-20 years of experience in BPO/Call Centre industry or related field.


• Strong communication skills with ability to train others effectively.


• Proficiency in Spanish language is an asset.