Customer Service Associate-Voice

Accenture; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in Mumbai. The role involves providing customer service support, addressing inquiries, and resolving issues. Candidates must have 1 to 3 years of experience in customer service and possess expert-level Spanish proficiency. The position requires working rotational shifts and interacting with team members to coordinate work. This is an excellent opportunity for those skilled in customer care and support operations.

Qualifications

• 1 to 3 years of experience in customer service.
• Ability to follow detailed instructions and make decisions independently.

Responsibilities

• Provide customer service support before, during, and after product usage.
• Resolve routine problems using standard procedures.
• Interact with team members and supervisor to coordinate work.

Skills

Expert level Spanish language proficiency

Customer service support

Problem resolution

Education

Any graduation (degree)

Job description

Job Details

Designation: Customer Service Associate

Language Translation – Customer Service

Years of Experience: 1 to 3 years

Language Ability: Spanish – Expert

Responsibilities

• Provide customer service support before, during, and after product or service usage, addressing inquiries and resolving issues.
• Resolve routine problems using standard procedures and refer to general guidelines when necessary.
• Interact with team members and direct supervisor to coordinate work.
• Follow detailed instructions for daily tasks and new assignments.
• Make decisions that impact own work as an individual contributor within a team, with a focused scope of work.
• Work rotational shifts as required.
• Apply experience in Customer Care, Customer Communications, Customer Experience (CX), Customer Satisfaction, and Customer Support Operations.

Qualifications

• Any graduation (degree).
• Expert level Spanish language proficiency.