SOP Specialist

AMETEK, Inc.; Bengaluru; On-site; INR 5,736,000 - 8,126,000; Full time

Job summary

AMETEK, Inc. in Bengaluru, India seeks a SOP Specialist to manage customer orders from entry to fulfillment. You will handle ERP transactions, monitor backlog, and coordinate with BU HQ, ensuring timely delivery and accurate invoicing.

Proactive, detail-oriented professionals with 3–5 years in order-related roles are encouraged to apply. Experience with Navision, Visual, or SAP and English communication are essential; knowledge of Chinese is a plus.

Qualifications

• Bachelor's degree or above.
• 3–5 years in order management, customer service or sales administration.
• Proactive, independent, accountable, and detail-oriented.
• Good understanding of AI tools for daily order processing (e.g., Copilot).
• Experience with ERP systems (Navision, Visual, SAP).
• Strong written and spoken English; knowledge of Chinese is a plus.

Responsibilities

• Enter orders or contracts into ERP (Navision) for assigned units.
• Process inbound orders and perform order booking and backlog management.
• Coordinate with BU HQ for order placement and confirm to customers.
• Handle spare parts purchasing and ensure payment/AR status awareness.
• Track deliveries, follow up on orders, and collect service reports for invoicing.
• Assist with AR collections and other tasks from the line manager.
• Identify AI use cases to improve productivity and cost efficiency.

Skills

Order management

Customer service

AI usage

English proficiency

Detail-oriented

Proactive work style

Education

Bachelor's degree or above

Tools

Microsoft Navision

Visual ERP

SAP

Job description

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The SOP Specialist is responsible for the customer order recognition & fulfilment including the key ERP transactions of order booking, backlog management. This position is also accountable for the other key supply chain tasks of inventory management, import / export & domestic logistics.

• Responsible for incoming order or contract review & validation for adherence to the Ametek Compliance and SOP policy.
• Enter orders or contract into ERP(Navision) for assigned Business units.
• Place order to BU HQ and send confirmation to end customer.
• Spare parts purchasing for assigned Business units.
• Check advance payment required before shipment and/or AR status.
• Follow up deliveries and order in any phase until the customer receives goods.
• Collect service report for invoice billing.
• Follow up with outstanding AR collection.
• Other ad hoc tasks assigned by line manager.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Knowledge and Skill Requirements:

• Bachelor's degree or above
• Minimum of 3-5 years of working experience in handling order management, customer service or sales administration
• Can work proactively, independently and accountably, and detail-oriented
• Good understanding and experience of AI Application for daily order processing, e.g.: Copilot
• Knowledge of ERP – preferably Microsoft Navision, Visual, SAP
• Knowledge of commercial practice and Compliance regulations
• Good command of verbal and written English
• Chinese language will be a plus

Compensation

Currency: USD

Salary Minimum: Market

Salary Maximum: Market

Incentive: Market

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit https://www.ametek.com/careers for more information.