SOP Specialist

Ametek Instruments India; Bengaluru; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Ametek Instruments India is seeking a SOP Specialist to manage customer order recognition and ERP transactions. You will handle order validation, entry into Visual ERP, and communications with BU HQ while ensuring compliance with SOP policies.

The role requires 5–6 years in order management or related fields, strong English communication, and familiarity with AI tools to improve productivity. Location: Bengaluru, India.

Qualifications

• Bachelor's degree or above required.
• Experience in order management and customer service.
• Familiarity with AI tools to improve productivity.

Responsibilities

• Validate incoming orders/contracts for compliance and SOP adherence.
• Enter orders into ERP Visual for the assigned unit.
• Submit orders to BU HQ and confirm to customers.
• Create invoices after inventory arrives at warehouse.
• Verify advance payment or AR status before shipment.
• Follow deliveries and orders until goods reach customers.
• Perform ad hoc tasks as directed by supervisor.
• Fulfil backlog parts as needed.

Skills

AI tools

Order management

Communication

English

Self-motivated

Compliance

Copilot

Teamwork

Education

Bachelor's degree or above

Tools

Navision

Visual

SAP

Job description

The SOP Specialist is responsible for the customer order recognition fulfilment including the key ERP transactions of order booking, backlog management for Paragon BU.

Essential Duties Responsibilities

• Responsible for incoming order or contract review validation for adherence to the Ametek Compliance and SOP policy.
• Enter orders or contract into ERP(Visual) for assigned Business unit.
• Place order to BU HQ and send confirmation to end customer.
• Invoice creation post the inventory is received at warehouse
• Check advance payment required before shipment and/or AR status.
• Follow up deliveries and order in any phase until the customer receives goods.
• Other ad hoc tasks assigned by line manager.
• Fulfilment of parts for backlog

Knowledge and Skill Requirements

• Bachelor s degree or above
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs
• Minimum of 5-6 years of working experience in handling order management, customer service or sales administration
• Can work proactively, independently and accountably, and detail-oriented
• Good understanding and experience of AI Application for daily order processing, e.g.: Copilot
• Knowledge of ERP - preferably Microsoft Navision, Visual, SAP
• Knowledge of commercial practice and Compliance regulations
• Good communication skills
• Good command of verbal and written English
• Chinese language will be a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.