SOP Specialist

AMETEK; Bengaluru; On-site; INR 5,736,000 - 9,560,000; Full time

Job summary

AMETEK, Inc. in Bengaluru, Karnataka, seeks a SOP Specialist to manage customer orders and fulfilment, including ERP order entry and backlog management. You will coordinate import/export, domestic logistics, and inventory planning to ensure timely deliveries.

The role requires 3–5 years in order management or sales administration, strong English communication, and familiarity with ERP systems (Navision/SAP). AI tools usage is encouraged to boost productivity.

Qualifications

• Bachelor’s degree or above required.
• 3–5 years in order management, customer service or sales administration.
• Able to work proactively, independently, and accurately.
• Good command of English; Chinese language a plus.

Responsibilities

• Handle incoming orders and contract review for compliance.
• Enter orders into Navision ERP for assigned units.
• Place orders to BU HQ and confirm with customers.
• Procure spare parts for assigned units.
• Check advance payments and AR status.
• Track deliveries until customer receipt.
• Collect service reports for invoicing.
• Follow up on outstanding AR collections.
• Perform ad hoc tasks as assigned.
• Identify AI use cases to improve productivity and reduce costs.

Skills

Proactive & independent

Attention to detail

Communication skills

English proficiency

AI tools experience (Copilot)

Education

Bachelor's degree or above

Tools

Microsoft Navision

SAP

Visual

Job description

The SOP Specialist is responsible for the customer order recognition & fulfilment including the key ERP transactions of order booking, backlog management. This position is also accountable for the other key supply chain tasks of inventory management, import / export & domestic logistics.

Essential Duties & Responsibilities

• Responsible for incoming order or contract review & validation for adherence to the Ametek Compliance and SOP policy.
• Enter orders or contract into ERP(Navision) for assigned Business units.
• Place order to BU HQ and send confirmation to end customer.
• Spare parts purchasing for assigned Business units.
• Check advance payment required before shipment and/or AR status.
• Follow up deliveries and order in any phase until the customer receives goods.
• Collect service report for invoice billing.
• Follow up with outstanding AR collection.
• Other ad hoc tasks assigned by line manager.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Knowledge And Skill Requirements

• Bachelor's degree or above
• Minimum of 3-5 years of working experience in handling order management, customer service or sales administration
• Can work proactively, independently and accountably, and detail-oriented
• Good understanding and experience of AI Application for daily order processing, e.g.: Copilot
• Knowledge of ERP – preferably Microsoft Navision, Visual, SAP
• Knowledge of commercial practice and Compliance regulations
• Good communication skills
• Good command of verbal and written English
• Chinese language will be a plus

Compensation

Currency: USD

Salary Minimum: Market

Salary Maximum: Market

Incentive: Market

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.

AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.