Sales & Service Coordinator

AMETEK Inc.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

AMETEK Inc. is seeking a Sales & Service Coordinator in Bengaluru to manage end-to-end sales administration, service coordination, and import/export logistics support. You will interface with customers, the India sales/service team, the UK factory, freight forwarders, banks, and finance teams.

The role requires 5-8 years of relevant experience, proficiency in ERP/CRM, and strong communication skills to ensure accurate order processing, invoicing, and cross-functional coordination.

Qualifications

• Must have a degree in commerce or related field.
• 5-8 years experience in sales/service coordination or import/export operations.
• Experience with international factories/suppliers is preferred.

Responsibilities

• Process customer purchase orders and coordinate order booking in ERP/CRM systems.
• Prepare quotations, commercial offers, tender submissions, and sales documentation.
• Coordinate with service engineers and customers for installation, maintenance, calibration, and support activities.
• Generate invoices and submit through customer portals and designated channels.
• Track invoice approvals and follow up on collections and outstanding receivables.
• Maintain customer records, AMC contracts, work orders, and CRM documentation.
• Coordinate spare parts logistics and service execution activities.
• Provide regular updates on order, delivery, shipment, and service status.
• Coordinate with the UK factory team for order execution, shipment planning, and delivery schedules.

Skills

Strong communication

Customer relationship

Organizational skills

Multitasking

AI tools awareness

Education

Bachelor's degree in Commerce/Business Administration/Logistics

Tools

ERP/CRM systems

Microsoft Excel

Incoterms & import/export knowledge

Job description

The Sales & Service Coordinator will be responsible for end-to-end sales administration, service coordination, commercial operations, and import/export logistics support. The role acts as a key interface between customers, the India sales/service team, the UK factory team, freight forwarders, banks, and finance teams.

Key Responsibilities:

• Process customer purchase orders and coordinate order booking in ERP/CRM systems.


• Prepare quotations, commercial offers, tender submissions, and sales documentation.


• Coordinate with service engineers and customers for installation, maintenance, calibration, and support activities.


• Generate invoices and submit through customer portals and designated channels.


• Track invoice approvals and follow up on collections and outstanding receivables.


• Maintain customer records, AMC contracts, work orders, and CRM documentation.


• Coordinate spare parts logistics and service execution activities.


• Provide regular updates on order, delivery, shipment, and service status.


• Track and circulate weekly order intake, sales forecast, and backlog reports.


• Coordinate with the UK factory team for order execution, shipment planning, and delivery schedules.


• Manage import/export documentation, customs paperwork, shipping documents, and logistics coordination.


• Liaise with freight forwarders, customs brokers, and logistics partners.


• Coordinate LC documentation, amendments, and execution with customers and banks.


• Manage Bank Guarantees (BGs), renewals, extensions, and tracking.


• Support commercial compliance, contract administration, and customer documentation requirements.


• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs

Qualifications & Experience:

• Graduate in Commerce, Business Administration, Management, Logistics, Supply Chain, or related field.


• 5-8 years of experience in sales coordination, service coordination, commercial operations, customer support, or import/export operations.


• Experience working with international factories/suppliers is preferred.

Preferred Skills:

• Strong communication and customer relationship skills.


• Proficiency in Microsoft Office, especially Excel, and ERP/CRM systems.


• Knowledge of Incoterms, international shipping, import/export procedures, and customs documentation.


• Strong understanding of commercial terms, sales contracts, purchase orders, invoicing, Letters of Credit (LCs), and Bank Guarantees (BGs).


• Experience with invoice submission through customer portals.


• Knowledge of payment follow‑ups and accounts receivable management.


• Excellent organizational and multitasking capabilities.

Key Performance Indicators:

• Order booking accuracy and turnaround time.


• On‑time shipment coordination and delivery performance.


• Backlog management and forecast accuracy.


• Invoice submission and collection efficiency.


• Effective LC/BG management and documentation compliance.


• Customer satisfaction and responsiveness.

Compensation

Currency: INR

Salary Minimum: Market

Salary Maximum: Market

Incentive: Market

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit https://www.ametek.com/careers for more information.