Solutions Architect - ServiceNow

Kanini Software Solutions; Chennai District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading technology firm in India is seeking an experienced Solutions Architect specializing in ServiceNow. The ideal candidate will have over 10 years of IT architecture experience, with a strong emphasis on ServiceNow. Responsibilities include leading solution design, engaging with clients, and ensuring technical alignment during project execution. Excellent communication skills and a presales background are essential. This role offers an exciting opportunity to innovate in a fast-paced environment.

Qualifications

• Minimum 10+ years of experience in IT architecture.
• At least 6 years focused on ServiceNow.
• 6+ years in a presales or client-facing role.

Responsibilities

• Lead ServiceNow solutions architecture and design.
• Gather requirements and translate them into solutions.
• Provide technical oversight during project execution.

Skills

ServiceNow architecture expertise

ServiceNow development

REST APIs integrations

Cloud infrastructure proficiency

Agile methodologies understanding

Excellent communication skills

Business acumen

Job description

Chennai / Bangalore / Pune / Noida / Coimbatore | India

Solutions Architect - ServiceNow

10-15 Years Experience

Job Description

Key Responsibilities:

• Lead the architecture, design, and implementation of ServiceNow solutions across various modules.
• Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.
• Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.
• Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.
• Ensure compliance with design and security standards across all ServiceNow initiatives.
• Act as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions.
• Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform.
• Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives.
• Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates.
• Collaborate with sales teams to develop and execute go‑to‑market strategies for ServiceNow products and services.
• Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals.
• Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases.
• Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution.
• Work closely with the delivery teams to ensure a seamless transition from presales to project delivery.
• Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion.

Requirements

Key Qualifications:

• Experience: Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client‑facing role.

Technical Skills:

• Strong expertise in ServiceNow architecture, including ITSM, ITOM, HRSD, CSM, CMDB, and other modules.
• Proficiency in ServiceNow development, scripting, and integrations (REST APIs, workflow automation, etc.).
• Experience with web services, data integration, and third‑party integrations with ServiceNow.
• Familiarity with cloud infrastructure (e.g., AWS, Azure) and how ServiceNow integrates with cloud services.
• Strong understanding of Agile methodologies and DevOps practices.
• Proven track record in functional presales, including the ability to lead discovery sessions, craft technical solutions, and deliver compelling product demonstrations.
• Excellent communication and presentation skills, with the ability to articulate complex technical solutions to both technical and non‑technical stakeholders.
• Experience developing technical documentation, proposals, and solution designs.
• Strong business acumen and ability to align technology solutions with business needs.

Kanini Software Solutions, Inc. does not discriminate in employment matters on the basis of race, gender, religion, age, national origin, citizenship, veteran status, family status, disability status, or any other protected class. We support workplace diversity. If you have a disability, please let us know if there is anything we can do to improve the interview process for you; we’re happy to accommodate. Kanini Software Solutions, Inc., 25 Century Blvd., Ste. 602, Nashville, TN 37214.

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