ServiceNow Solution Architect

Lenovo

Bengaluru

On-site

INR 4,000,000 - 7,000,000

Full time

7 days ago

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Job summary

Lenovo seeks an experienced ServiceNow Architect to lead the design, governance, and delivery of enterprise-wide ServiceNow solutions in India. You will ensure scalable, secure, and upgrade-safe implementations while aligning architecture with business goals and platform feasibility.

You will act as SME for modules, drive end-to-end architecture, and translate requirements into practical designs. Role emphasizes integration, security, mentoring, and supporting presales with technical proposals.

Qualifications

9+ years of ServiceNow platform experience.
Strong understanding of ServiceNow modules, data model, CMDB, Flow Designer, and scripting (JavaScript, Glide API).
Experience designing enterprise-scale ServiceNow implementations.
Excellent communication to non-technical stakeholders.

Responsibilities

Act as SME on processes and procedures for ServiceNow modules.
Lead end-to-end solution architecture for ServiceNow implementations and enhancements.
Translate business requirements into scalable, maintainable ServiceNow designs.
Drive innovation through Now Assist, ServiceNow AI Platform, and Agentic AI.
Oversee integrations using REST, SOAP, MID Server, and third-party tools.
Define platform standards, architectural patterns, and best practices.
Review and approve technical designs, scripts, and data models.
Mentor developers and technical consultants.
Support presales activities with demos and proposals.

Skills

ServiceNow Architecture

Stakeholder Communication

Solution Design

Mentoring

Enterprise-scale

Education

ServiceNow Certifications

Tools

Now Platform

ServiceNow Portal

JavaScript

AngularJS

REST

SOAP

MID Server

Job description

Job Description:

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The ServiceNow Architect is responsible for the overall design, governance, and delivery of ServiceNow solutions across the enterprise. This role ensures the ServiceNow Platform is implemented in a scalable, secure, and upgrade-safe manner while aligning technical architecture with business objectives. The ServiceNow Architect will work closely with clients to understand their architectural requirements, design and customize processes based on client requirements and platform feasibility.

Key Responsibilities

Act as a Subject Matter Expert (SME) on process and procedures for various modules within the ServiceNow platform.
Lead end-to-end solution architecture for ServiceNow implementations and enhancements
Translate business requirements into scalable, maintainable ServiceNow designs
Drive innovation through AI-enabled capabilities such as Now Assist, ServiceNow AI Platform, and Agentic AI.
Should have experience on ServiceNow portal and widget development
Define platform standards, architectural patterns, and best practices
Review and approve technical designs, scripts, data models, and integration approaches
Drive platform performance, security, and scalability
Design and oversee integrations using REST, SOAP, MID Server, and third-party tools
Ensure solutions align with ServiceNow’s Now Platform roadmap and upgrade strategy
Support presales activities, including solution demos and technical proposals [Preferred]
Mentor developers and technical consultants
Partner with stakeholders, product owners, and business leaders to drive platform value

Required Qualifications

9+ years of ServiceNow platform experience
2+ years in an architecture or technical lead role
Deep understanding of ServiceNow Modules, data model, CMDB, Flow Designer, and scripting (JavaScript, Glide API), Now Assist, Agentic AI, ServiceNow portal, angular js
Experience designing enterprise-scale ServiceNow implementations
Strong knowledge of integration architecture and security best practices
Proven ability to communicate complex technical concepts to non-technical stakeholders

ServiceNow Certifications: Mandatory - Certified System Administrator, Certified Implementation Specialist in any of the ServiceNow Modules. Preferred - Certified Technical Architect (CTA) or Certified Master Architect (CMA)
Experience with at least two of the following ServiceNow Modules - ITSM, ITAM, ITOM, CSM

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