Solution Architect - IT Service Management

Accenture India Private Limited; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Accenture India Private Limited is seeking a Solution Architect with 7.5+ years of experience in ServiceNow ITSM for our Bengaluru office. The role involves translating client requirements into differentiated, deliverable solutions and collaborating with Sales Pursuit and Delivery Teams to craft winning proposals aligned with client value and business case.

The position requires strong experience in ITSM workflows, integration with enterprise systems, and leadership to mentor junior members

Qualifications

• Must have expertise in ServiceNow IT Service Management.
• 7.5 years of experience in ServiceNow ITSM.
• 15 years of full-time education.

Responsibilities

• SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the design and development of innovative solutions that address complex client challenges.
• Facilitate effective communication between technical teams and business stakeholders to ensure alignment.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Skills

ServiceNow IT Service Management

Education

15 years full-time education

Job description

Solution Architect Project Role :

Solution Architect Project Role Description :

Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with their business goals. This role requires close collaboration with sales and delivery teams to craft proposals that are both competitive and feasible, ensuring that the solutions presented add clear value to the client s operations. The position demands continuous engagement with various stakeholders to refine and adapt solutions that meet evolving requirements, while maintaining a focus on delivering measurable business outcomes.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the design and development of innovative solutions that address complex client challenges.
• Facilitate effective communication between technical teams and business stakeholders to ensure alignment.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong expertise in designing and implementing IT service management workflows and processes.
• Experience in integrating ServiceNow solutions with other enterprise systems to enhance functionality.
• Ability to analyze complex business requirements and translate them into scalable technical solutions.
• Familiarity with best practices in IT service management and industry standards.
• Excellent problem-solving skills with a focus on delivering client-centric solutions.

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.