Solution Architect

Accenture in India; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture in India in Bengaluru is seeking a Solution Architect to translate client needs into differentiated, actionable ServiceNow ITSM-based solutions. You will collaborate with sales pursuit and delivery teams to craft strategies that align with client value and business goals.

The role requires deep expertise in ITSM workflows, cross-functional collaboration, and mentoring junior staff to deliver scalable solutions.

Qualifications

• Must have 5 years of experience in ServiceNow IT Service Management.
• Experience in designing and implementing ITSM workflows.
• Experience in integrating ServiceNow with other enterprise systems.

Responsibilities

• SME collaboration and team governance.
• Lead design and development of comprehensive ServiceNow solutions addressing client challenges.
• Facilitate communication between technical and non-technical stakeholders to ensure alignment.

Skills

ServiceNow ITSM

Education

15 years full time education

Job description

Project Role

Solution Architect

Project Role Description

Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.

Must have skills

ServiceNow IT Service Management (ITSM)

Good to have skills

NA

Minimum 5 Year(s) Of Experience Is Required

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with business objectives. This role requires close collaboration with sales and delivery teams to craft strategies that not only meet client expectations but also enhance the overall value proposition. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, innovative, and positioned for successful implementation, thereby supporting the broader business goals and client satisfaction.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the design and development of comprehensive solutions that address complex client challenges.
• Facilitate effective communication between technical and non-technical stakeholders to ensure alignment and clarity.
• Mentor junior team members to foster professional growth and enhance team capabilities.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong expertise in designing and implementing IT service management workflows and processes.
• Experience in integrating ServiceNow solutions with other enterprise systems to enhance functionality.
• Ability to analyze complex business requirements and translate them into scalable technical solutions.
• Skilled in troubleshooting and resolving issues within ServiceNow platforms to maintain optimal performance.
• Excellent understanding of IT service management best practices and frameworks.

Additional Information

• The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.