Solution Architect

Accenture services Pvt Ltd; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture services Pvt Ltd in India is seeking a Solution Architect to translate client requirements into differentiated, deliverable ITSM solutions. You will collaborate with Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.

The role demands deep expertise in ServiceNow ITSM, designing and implementing ITSM workflows, integrating with enterprise systems, and guiding cross‑functional teams to deliver

Qualifications

• Must have skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Experience designing and implementing ITSM workflows and processes.
• Experience integrating ServiceNow ITSM with other enterprise systems.
• Ability to translate complex business requirements into scalable technical solutions.
• Excellent problem-solving and good communication with stakeholders.

Responsibilities

• SME role, collaborate with teams and guide the project.
• Lead team decisions and ensure alignment.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions that apply across multiple teams.
• Lead design and development of comprehensive ITSM solutions.
• Coordinate between technical teams and business stakeholders for clarity.
• Mentor junior team members to support growth.
• Continuously evaluate emerging technologies to enhance solutions.

Skills

ServiceNow ITSM

ITSM workflows

ITSM integrations

Requirements translation

Problem solving

Stakeholder communication

Education

15 years education

Job description

Project Role : Solution Architect

Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions. This role requires close collaboration with sales and delivery teams to craft proposals that not only meet client expectations but also align with business objectives. The position demands continuous engagement with various stakeholders to ensure the solutions are practical, competitive, and add significant value to the client s operations. The architect plays a pivotal role in shaping the overall approach and ensuring that the proposed solutions are feasible and strategically sound.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead the design and development of comprehensive solutions that address complex client challenges.
• Facilitate communication and alignment between technical teams and business stakeholders to ensure clarity and shared understanding.
• Mentor junior team members by providing guidance and support to foster their professional growth.
• Continuously evaluate emerging technologies and industry trends to recommend innovative approaches that enhance solution effectiveness.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong expertise in designing and implementing IT service management workflows and processes.
• Experience in integrating ServiceNow ITSM with other enterprise systems to streamline operations.
• Ability to analyze complex business requirements and translate them into scalable technical solutions.
• Excellent problem-solving skills with a focus on delivering practical and sustainable outcomes.
• Effective communication skills to articulate technical concepts to diverse audiences.

Additional Information

• The candidate should have minimum 7 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.